MELBOURNE CAR RENTAL REVIEWS

The car was great

Was very easy to book

Good

Easy to book

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.

The attendants who received us in Melbourne were not very friendly and did not insist on helping us with the difficulty of understanding English. The car was ready, but not very clean. When we had the car incident they were even more snobbish, wanting to transfer the blame for the accident to us, but we believe it was a fatalista. The two Sydney attendants were very friendly and welcoming.

The reservation request was very easy, the price was excellent and the chat service was good. Now I need help to resolve the issue of refunding the amount paid for the tire.

Pick up and drop off both excellent

Very smooth

The guy at the counter was super helpful and friendly.

The voucher is not easy to get. Sometimes loading a long time. Not a clear overview.

Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.

Great. Price drop protector is good. I don’t think we benefited this time but we have done before.

Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.

Kind staff and convenient service.

Fast booking and good experience.

I have rented from East Coast before and had a positive experience. But this time not as much. I received confirmation from easyrent with T&C’s from east coast that said my deposit amount was meant to be $249. It was not. They tried to charge me $1000- huge difference. My only option was to pay for extra insurance effectively doubling the cost of my rental. I showed them the t&c’s I was sent but they wouldn’t honour it. He wasn’t rude about it, but was certainly not helpful or understanding and didn’t offer options. Also the pickup address sent to me was incorrect. Also I was given a larger car- which I did not want, I rented a compact hatchback on purpose and got a mid size 4-door sedan. It made my task much harder.

Both the T&C’s supposedly from East Coast and the pickup address where both incorrect. I had to pay double for my rental and even though they choose to do business with you, I had to pay for your incorrect info.

Friendly counter staff but as it was a holiday weekend, it took a bit longer than expected to get the car.

Amazing price, much more reasonable than I expected.

SOuthern Cross Station Parking Garage was really full when I brought the car back. Furthermore the rental location is in the main hall according to google maps, while the location is in the coach terminal. Employee on collection gave a bit uncomfortable feeling. Lot of explanation about things I already figured out.

Very good . If they have pick up point in terminal would be excellent!

Good service & price for a vehicle that was in reasonable condition & met our needs perfectly. Jucy was really easy to deal with.

Simple & easy booking process

Excellent service

Excellent service.

Generally okay, but I didn't expect there was compulsory deposit for accident.

Good

There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle

I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.

Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.