The pick-up station was located conveniently within the Launceston Airport and the staff were very professional in helping me check out the car and in guiding me.
I think the pickup/dropoff fee is a hidden cost and excessive. With the limited available flights in/out of Launceston the 3pm closure is ridiculous. I was ready to be picked up by 2:50pm on arrival. Still they sent my car to the park/drive/fly location where I arrived at 3:01pm.
They could close at 7pm on Saturdays still they choose to close early to charge you an extra $60.
About QEEQ:9.0/10
The booking platform works fine. Still I would increase the total cost for bargain cars by $60 when the pickup / dropoff time would incur those charges. Rather than state the rental price and add the charges on the rental agreement notes.
The value was amazing. The staff were fantastic and went above and beyond.
Willing to listen and help and knew what they were doing.
They offered upsell items but were not rude or pushy when declined. All the way through they were polite patient and respectful.
We were pleasantly surprised with the ease of renting with this company. We were given a relatively new car so had no problems while driving. The staff we dealt with were very pleasant and helpful.
About QEEQ:10.0/10
I have to admit I was a little worried before getting the car as I have never dealt with Easycar before but after this experience I'll definitely use them again
Car was clean, though pick up took around 30 minutes or more. Process and documents of people in front of us were very slow. Our pick up once they were finished was about 10 minutes.
Car was fantastic even though it was not the one i chose originally. However, car's fuel efficiency is pretty sub-par as compared to the original one i chose
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