NEW YORK CAR RENTAL REVIEWS

Good service attitude.

I visit New York many times every year and always use the same rental location. It's near the Empire State Building and easy to find.

Satisfied

Satisfied.

Efficient and straightforward, checking in early is better.

Good.

Extremely satisfied.

Very satisfied.

Short waiting time, and you can simply drive in for the return.

I booked a Toyota Camry but was given a Hyundai instead. However, the car was very new and drove quite well. Returning the car was extremely convenient—just leave the keys inside the car, and that's it!

Satisfied

Very satisfied.

Very satisfied.

Excellent.

Extremely satisfied

Highly visible signage.

The service of AVIS entirely depends on the staff at the specific location. The service at the New York City downtown location is quite good, but the Boston downtown location is much worse. When the reserved car model is unavailable, they claim to contact an emergency service specialist, but in reality, no one reaches out. The reserved minivan model is often not available in most cases, even if you prepaid the full amount and showed up at the designated time. The front desk will reject you with reasons such as 'the car is under a safety recall,' and then they'll offer you an SUV. However, an SUV cannot compare in terms of passenger comfort and luggage capacity.

Excellent