I booked with super protection but Alamo desk staff told me it's not enough. She recommended md to choose Alamo's extended warranty for full coverage. So I paid extra 50 dollars for that warranty. Easyrentcars.com showed me super protection would cover everything but looked like it didn't. I wonder what's the problem.
I expected Chrysler Mini Van, but they assigned Dodge Mini Van. I asked to a Mini Van other than Dodge, but they did accept my request. I drove a Dodge Mini Van for 5 days, but car condition and quality was very very terrible. Finally I asked to change to other than Dodge, but they changed to other Dodge Mini Van because they had only Dodges. I drove the second Dodge for 7days, which was also very terrible. I rent cars very frequently, but I had never experienced with that kinds of terrible cars and will never rend Dodge Mini Vans.
About QEEQ:8.0/10
I would like to ask Easyrentcars to ask rental car company to assign a Mini Van other than Dodge to me when I reserve a Mini Van in future. If it is not confirmed I may not be able to reserve a Mini Van.
Easy pick up from rental counter (short wait due to several planes arriving). Counter staff very pleasant. Van was ready, found some dents on vehicle and staff took care of the issue. Easy return. Simple process.
About QEEQ:10.0/10
Love the website, simple and easy to navigate. Great prices, reasonable rates.
Only issue was the writing on the passenger side window and several small scuff marks on the Evoques body. Would have expected a bit better external detailing for a high end SUV
About QEEQ:10.0/10
Booking was smooth and easy. Great experience and great price.
Car booked was a mid size SUV however the car offered was a very small SUV and could fit only 2 suitcases. We were told this was still "Mid Size". Dollars charges for road tolls very high compared to other companies.
About QEEQ:8.0/10
Easy booking but should show exactly what is or is not included in the insurance package and what additional fees to expect from rental company.
The car was great, but they didn’t tell us anything about setting up the ezpass. We found the device in the backseat when we got to our destination having passed through several tolls.
About QEEQ:10.0/10
Love the price drop protector. Very convenient app and best prices for rentals period.
“Its was just ok
Dissapointed with no assitance with ar seat, spent almost 40 mins trying to get it”
About Dollar:6.7/10
I though that the staff were very ignorant and unhelpful when I needed assitance with the child seat, also I asked for a toll tag and never received it, there seemed to be nobody at the desk when I needed assistance.
Need more task lighting in the pick up area, how is anyone suppose to install a seat in bad lighting
Having all car hire companies under one roof at Logan Airport Boston so easy, just find your company and check in.
easy process (if you prbooked) they check your details and point you to the Garage where your chose of vehicle is waiting, you may not get the vehicle you chose online, but you do have a chose of similar vehicles presented to you, I would have preferred the car I originally chose online, but the vehicle I picked (Toyota Camre the "Y" was missing) was acceptable. I did make a quick inspection of the condition of the vehicle before leaving the parking structure and did note the missing Y and what appeared to be a slightly misaligned front offside quarter panel in relation to the drivers door, also the wheel well liners were also out of alignment.
other than a few niggles the whole Dollar rental experience and vehicle were flawless.
“Great car, quite poor customer service by Budget”
About Budget:9.0/10
As a whole the experience wasn't bad, especially as the car was concerned, but the customer service for me was a total disaster. First, I was charged a second time for a 100% prepaid booking. I had to show them this on return, so they started doing something to correct it - and I'm still not sure whether they did it so that I didn't pay anything additionally. Second, nobody warned me that the moment I get out of the rental location, I will get into a city tunnel that is actually a toll zone. And the toll charges by Budget are anything but budget - it's a complete rip-off. I was charges over $22 for one single toll charge (and my friends living there told me they are paying somewhere between $1 and $2 for the same thing. Other than that - no problems, great car, well, nobody cares about marks and scratches in the USA, they don't even bother marking them on the protocol or checking for them on return, but I am already getting used to this.
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