NORFOLK AIRPORT CAR RENTAL REVIEWS

Like: No upset, friendly in and out no questions no " how about an SUV?' Clean and easy
Dislike: I loved everything great car great price great experience

The car was good. I did not appreciate the deposit / even though I was a thrifty renter but I will be prepared next time

I feel some of the fine print was “fine”,but the rental was great

Like: After a day of tedious travel delays, rude and indifferent airline employees, and other impatient travelers, Thrifty ended my long day by treating me like a valued customer. My delays put me in my destination after closing time; the main call center contacted the counter to let them know to wait for me. I didn't make it home in time, but thanks to Thrifty, I made it home.

Car mats was missing. Could be more clean. Lady at pick-up station did not have any ID or logos. It was strange to give a car key to unknown person.

One of the best service I ever had. Thumbs up!

When I arrived at the counter, with a reservation, they told me they didn't have any cars. No explanation and no other options. Because I asked around at other counters, a manager overheard me and was able to get me a car but the staff at the counter were terrible and dismissive. It took me well over an hour to get a car.

Great car for a reasonable price. Counter staff was very friendly and a pleasure to deal with.

I love the EasyRentCars app!!!

Car was not clean. Paper towels were left in different spots. Tank was not full of gas.

Perfect as always.

Car was upgraded without request, and was created when I walked up. Super nice service!