LIHUE AIRPORT CAR RENTAL REVIEWS

Great rental company And service. Would definitely rent again with them.

The Chevrolet Esquire was absolutely not to the same standard than the Jeep Grand Cherokee originally proposed, in addition Dollar Kauai does not have grand Cherokee Jeeps so this is only a decoy. The Esquire had more than 25’000 miles, smell bad and is an awful car, the personnel was not helpful at all, a terrible experience

Dislike: I had no problems. I did have to return from the airport since I forgot my wallet in my rental. When I got back to the counter, the lady was very nice and quick with finding the car I'd turned in and my wallet.

all good and easy process

good prices and good service so far

The counter staff at the arrival very helpful and friendly!

We received a superior car to what we actually booked. Advantage stayed open 2 hours late in order to facilitate our late flight and its clients. Exceptional customer service!

Like: Easy to deal with

Car was what was expected counter staff were friendly and easy to deal with, better than other car rental experiences.

first car picked up stickers expired before my rental was complete so had to go back and get another car. had to go back to counter. the next car was pretty beat up but served my needs.

Not enough staff at pick up. The counter people were great, but; Support staff seemed dis-engaged and unorganized. Rather than explain the details to each customer, maybe it would be good for everyone waiting in line to be reading the general terms and sign a terms contract based on what they read while waiting. This could cut the wait time in half or more.

Like: Easy checkin and return. Easy rent cars had the cheapest rate, even less than car rental company, by hundreds.
Dislike: Mazda cx3 was a terrible car. Very small, minimal leg room. Trunk can only fit 2 carryon sized suitcases.

Like: It was all good

The queue for pick up was painfully slow and other people seemed to take forever. Given we had a booking perhaps there should be an 'express lane'. We received an upgrade as the size we booked was still being cleaned.

Like: We were able to go and get to all desired locations.

Advantage was horrible. They charged us $250 more for a bigger van and we waited over three hours with two very young boys. Who do I contact to get my money back?

Like: Service good n car was a good car
Dislike: Car was completely covered in dirt, hadn't been cleaned since last person used. Food crumbs and dirt inside the car.

Long Line up and wait to pick up car

Ok

E

Everything went smooth

This was an easy, well organised experience

Easy to book and pay for in my own currency