Interesting in customer service from Oahu to Maui. Great service, quick and a nice car. Maui was a very long wait time to get the car which was too small for 4 people and bags, staff wanted another $200.00 for something bigger. Not sure if I will rent from them again
I was offered an upgrade and I elected to take it, thinking it would be better to have more space and drive a vehicle I was used to driving. But I wish I didn't. its was a small SUV, a KIA, had no power and was sloppy to drive.
The guy at the counter was very helpful and very cherry. was a pleasure talking with and gave me a lot of good information. but after I left the counter I had to wait a very long time for the car and had to go in twice to ask when and where the car was.
Had to wait more than one hour to get the car. Car seats were stained and the car was smelly all over. Reason for lateness was seemingly related to late arrival of planes(then why would the car not available then???). The service rep suggested to drop the car rental given the delays expected for pick-up. I had to incur cost because of this.
The car was in reasonable good condition. Service at the counter was good and quick. During the rental period we had a flat tire (we managed to install the spare) and exchanged the vehicle with no problems.
Thank you for the good service!
About QEEQ:8.0/10
Good booking platform, easy to use. Price drop feature is not really very effective. We booked well in advance of our trip but there was not a change in price.
Counter staff was less than pleasant. Asked for a "small" vehicle and ended up with a midsize and the car wasn't cleaned with attention to detail. Returning the car was easy and the staff was pleasant.
“I would reconsider Advantage as a business partner”
About Advantage:6.7/10
What could have been better? Well, we booked a 5 seat Intermediate SUV. When we got to the counter we were told that the SUV we booked only had 4 seat belts. There was/is no correlation between seat belts and seats as booked online (this was confirmed on the phone later). Then the $700+ 'upgrade' to fix the issue, but wait now it's $500, now it's $400 because you seem nice... Never mind the effort to double charge me for insurance, since it was already on the computer... oops. Besides that, as expected.
Like: Great 4-door Jeep Wrangler Sport with less the 5000 miles. Dislike: As efficient as they were, the wait was pretty unbearable. They did pass out water bottles however, which was a plus, but poor AC and tons of people waiting made for a less-than-stellar experience.
Hello,
overall not a bad experience. However, we had cockroaches in our car! It was loaded with insects. Had to call CS and replace the car. CS has not instructed us properly and we had to wait in pick up line again. Super inconvenient! Apparently this is very common for Maui, as they were not surprised at all.
Second vehicle was clean and better in general as it was brand new. Greatly appreciated manager’s help who was in charge on June 28 closing time.
There should be some sort of a bag inspection after each drop-off.
Please take into consideration as this might affect your business as well.
Regards,
Alexey
“Was disapointed with customer service at location.”
About Advantage:7.3/10
Car was good .I asked about upgrades , not informed otherwise. Aubrey just did the upgrade but we were not informed of the kind of vehicle we could choose.
Also not her fault , but I booked on-line which I always do using my credit card and informed when we got there we had to pay extra because my husband was going to drive. I have never had that happen before at any other rental car place.
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View more >Dislike: As efficient as they were, the wait was pretty unbearable. They did pass out water bottles however, which was a plus, but poor AC and tons of people waiting made for a less-than-stellar experience.
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