The car we rented (Jeep wrangler) wasnt there when we got there. We prepaid. They said they had two coming back and theyd call us. No call.
We called them 6 times and then they said they got one back but would only hold it for us for ONE HOUR before they released it to someone else, even though we prepaid for it.
The manager yelled at my husband; even though we had a 2 year old with us and had to schlep him ALL THE WAY BACK to the airport during rush hour traffic, and even though we paid for the car upfront.
I would NEVER EVER EVER in a million years go with them again.
I feel horrible for the poor people who work for this company. Spend $50 more and get actual service.
Dropping off was a breeze.
First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good
“I had a terrible experience with the Fox rent a car place.”
About FOX RENT A CAR:5.0/10
They didn't have the vehicle (Large SUV) I booked and gave me a somewhat clean (I don't believe it was fully cleaned before the pickup) vehicle. They promised to call me as soon as a Large SUV becomes available so I could swap the vehicles but never followed up. I spent more than 30-40 mins trying to finish the pick up process. Never recommending anyone for this place.
Signage was bad at AUS airport we went to car pickup location since thats where the signs pointed to. I had to return to the rental level where I waited in line for about 25 minutes. When I got to the counter the woman told me a cleaner went on lunch and I would have to wait an hour for one to be ready or I could get get a discounted upgrade that was ready now. I obviously objected and said my reservation time is now its not my fault things were not ready on your end. She found this unreasonable and said thats not how it works. Eventually she put me in a banged up Elantra with stained seats chipped windshield and several cracks. Last time I will use fox.
The first car we received looked good, but when we got inside we noticed the driver’s side windshield was very deeply scratched, all over. We requested another car, but were told we had to go back to the service counter to change cars, which we were able to do.
“Only concession was to half sat nav fee when dropped off car it was difficult to get that
The agent”
About Budget:8.3/10
It took nearly an hour and half to pick up a prepaid car.
Then there was no convertible
I know some flights had been diverted from Dallas - but my car was pre booked and paid for so should have been waiting for me
Camry of full size nit available. They tried to give me a smaller car. Ended up with 4x4 SUV which got bad gas mileage. Car had 50,000 miles and interior had stains everywhere on the upholstery. Rental car return was very dfificult to find because of construction.
Fox made me sign a no damage page before looking at the vehicle. The woman at the counter told me I had to sign to find out which car I would be getting. The car was drastically out of alignment and kept pulling to the right. while it was a newer SUV, I requested a full size car and they said none were available.
About QEEQ:10.0/10
Easyrentcars.com was great. Think they need to check who they are using though.
“Her car was wonderful the people that work there didn't seem like they cared a lot”
About FOX RENT A CAR:7.3/10
The car was really nice when we went to pick it up I stopped downstairs and they sent me upstairs she told me I need to go back downstairs so I went back downstairs they sent me back up so I went back up and then kind of got upset and then they took care of it
car was not properly serviced,no water in windshield
cleaner nor a lug nut removing tool.Thank god my wife and I did not have a flat.The overall interior needed cleaning.
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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