FORT MYERS AIRPORT CAR RENTAL REVIEWS

Check in was a breeze. Had me pulling out of there in less than 10 minutes.

Staff was very friendly and helpful. I was given a different car than ordered because it was needed at MCO. The car needed to be hosed down to clean the body and especially the windows, which were very dirty.

The counter staff were very friendly and helpful.

Easy to use and competitive prices.

The representative at the counter kept telling me that EasyCars went out of business and wanted to charge me a higher rate. At return the charges were correct. Also car needed new windshield wipers.

Car interior stained and low tire pressure indicator on almost straight away from pickup.

Car windows were dirty inside which impeded vision. Drop off was smooth and van drivers were courteous.

Like: Efficiency of personal
Dislike: The front windshield washer container was cracked. No fluid was in it. We bought a gallon of good solution and it leaked immediately on the ground.

Dislike: very nice staff

We waited a long time for the shuttle for pick up.

Like: Women was upbeat and smiling. She was very good and informable.
Dislike: Everything was great

Car cleanliness was not up to standards. Evidently during previous car cleaning a film of oil or was was smeared on the interior of the windshield and exterior mirrors making it very unsafe to drive with in inability to see through the glass.

My husband and I used a different company six months ago so we were very nervous about the shuttle pick up, with the other company we waited an hour and a half and ended up having to take a taxi to the location. This shuttle pulled up minutes after our arrival and picked us up immediately at drop off, we had such a great experience the counter staff was very nice, and less strict than other companies we have worked with. Although we were overly prepared due to issues six months ago with a different company we did not need everything we brought. We had a really good experience and will use this company again .

I made my rental at Ft. Meyer, FL; however, I flew into Punta Gorda. They didn't have a reservation for me obviously. They found a car for me to use; however, it wasn't the easiest car for two 60 year old women to use. It was an older Jeep, extremely high to get into, almost impossible for anyone to get into the back seats (we had to shove the two ladies joining us into the back by pushing their behinds), and getting out was difficult because there were no handles to grab onto. It was my fault for making the reservation at the wrong airport but you'd think there would have been a better car available. It was the off season and a Monday. The desk people were terrific and we had a lot of laughs about it after we returned it. I will never make the same mistake twice I assure you.

Car was not clean. One person on service counter. Was not the car I booked - gave us a Malibu which was fine.

Our flight was delayed and Advantage had us on hold for a long time. Then when we told them our flight would be late they told us they closed at 11pm. We were stranded at the airport from 1am - 5:30am. They told us they would hold our car for 24 hrs. When we called for shuttle at 5:30 am it came to get us. When we arrived at the car rental there were NO cars for us. I asked if we were supposed to get here at 11:00pm and you closed where is our car? We are here when you opened. She said we would get the first car returned. They were having trouble getting people to return their cars. ??? Car had lots of scratches but ran well.

Counter staff kept trying to sell expensive add-ons with vague explanations. Became somewhat surly when refused. Car's 12 volt plugs were inoperative. Cell phone ran out since it could not be recharged. I mentioned this on return but attendant could not understand my comments.

Not easy finding the counter because it was not Europcar but Advantage. Quite confusing overall

They did not have the size car we reserved so they put us in a smaller car. No compensation for the downgrade. They did offer an upgrade at an additional cost if we did not want the smaller car. Good for them. Too bad for me. Said that was all they could offer me. Kept saying she had never heard of Easyrentcars.com a Chinese company. Needless to say the car was to small for our needs and made for a miserable trip.

Getting what we reserved would have been a good start!

Good service. Don't like their "early return" charge policy.

Fox rent a car was off airport in Fort Meyers where I picked up my car. Finding the shuttle pickup location was easy but there was no shuttle there when we arrived at the shuttle pickup location. There were 2 other couples there waiting as well. I used the phone in the shelter and was hung up on, I called the 800 number on my reservation and was sent to a voicemail that was full. After about 45 minutes the shuttle finally showed up and the shuttle driver said he had just left the shelter, which was a lie. We got to the off airport location to actually rent the car and the guy at the service desk seemed to not know how to work his system. It too us over 2 hours to rent a car from fox rent a car. I will never rent from them again and highly discourage anyone else from using them