FARO AIRPORT CAR RENTAL REVIEWS

No obvious sign posting at the airport as to where to find the car rental. After wandering around for 40 minutes we bumped into another couple who were looking for the car rental also and eventually we found a driver who would bring us by minibus to the car rental centre a ten minute drive from the airport. The staff were very rude and unhelpful. We had already purchased additional insurance but they insisted we pay another 85 euro for insurance as my card would not accept a 1,100 euro hold. they would not let me use another card. They charged 108 euros for petrol and then also tried to charge 9 euro for an electronic toll rental. When asked what this was about she said it was Incase we wanted to use tolled roads. We explained we would be staying locally and then the lady said it was very unlikely we would need it. After one drive the toll bleeped giving us a 40 euro fine. Awful experience with many hidden extras. Never again.

Overall it was a good experience apart from pushy counter staff at pick up trying to sell extra insurance and telling us that our insurance we had purchased would not be valid, not a good sales technique and also untrue.

La voiture était conforme à nos attentes et le personnel était très bien. Point négatif : le lieu de retrait du véhicule n’était pas au terminal comme annoncé alors que c’était un de nos critères de sélection de l’agence...

I hired a car and so did my wife at the same time. My car was a very good standard. However my wife’s rental was nothing short of dangerous very poor vehicle which impacted our rental as my wife wasn’t happy with driving such a bad condition vehicle. The vendor would not change the vehicle and basically said do you want it or not. Not happy with the service and won’t use them again.

Very smooth rental. Good experience.

The set-up assistant missed informing us of the fuel shortage and strikes at the petrol station in Faro. So in the week when we ran out and kept finding closed stations, we spoke with CS and eventually got to Julie after 24 hours of to and fro. She pulled out all the stops to make sure we were fuelled and ok to go and kept in touch till we were happy all was okk

As expected, the car was working well and perfectly clean. The staff wasn't so friendly but It was late so it could explain why. Deposit need to be done on credit card but it was really difficult to get this info in the conditions so be careful as you have to pay 99euros more if you don't have a credit card.

Pickup at Faro was a nightmare. A long walk to the pickup bus and then a long wait. The one bus came and went twice with others queuing ahead of us before we got on it. Return was smoother.

excellent service

Voiture état neuve mais pas celle qui était prevue à la base

I booked a Mercedes and got a Peugeot On return we went to the drop of point and it was closed. Someone turned up and as the transport was full as more families were waiting. I told the company I will drive my full van to the airport as I would of had to wait another 30 minutes. Also the wipers had a massive RIP in the middle so every time I wiped the window I had to use a towel so I could see My score is less than yours will never use again

As above

The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.

Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards

Great car and a quick handling service when we get the car. But it was a shame that when the car was returned, the petrol meter was broken and that the lady of the rental company did not believe that the tank was full. She didn't want to see the receipt, while the gas station is across the street from this rental company. It still feels annoying how the handing went. I had to go back to the station to refuel the tank so that it overflowed ;-(

Very good value and nearly new car.

Pour commencer il ne s'agissait pas de la sociéte ACE, mais de la société Rhodium qui finalement était géré par Goldcar, ce que nous ne savions pas en arrivant, et ce qui n'était pas bien indiqué. Après on nous a fourni une Skoda Fabia qui ne correspond pas à la catégorie réservé indiqué comme Opel Astra ou similaire. En plus la voiture était abimé sur toutes les cotés et les sièges étaient très sales.

I booked an estate car which could fit 5 people and 3 suitcases, when I arrived to pick the car up I was handed the keys to a Clio “estate” this car was not what I booked 2 people had to get a taxi from the airport as they couldn’t fit in with their bag, the boot wouldn’t fit two suitcases in. when I pulled this up with Discovery he couldn’t care at all, just said thank you and walked away whilst I was explaining this isn’t what was booked, the return of the vehicle was a nightmare as well, the area they are in the airport is car park 4, I dropped it back to the office but was then told it was the wrong area and I had to pay the car park fee of €5, absolutely dreadful, I wouldn’t recommend at all

Great little car, prompt service at collection point & thorough check of vehicle with staff. Chose due to price of car, fuel policy ( full to full) & unlimited mileage. Very accommodating staff on return of vehicle when running late due to passing accident near airport & held up in traffic.

dirty windows, inside, outside. dirty car.

I booked an Economy size vehicle but was offered a Mini(VW UP), not impressed. Said that I paid for an Economy size vehicle but made me pay an additional 50 euros to hire an Economy car. It’s a con, absolutely outrageous!

La voiture était de bonne qualité, cependant on vous laisse avec des pneus sous-gonflés (le voyant s'allume donc peu de temps après) et dans la réserve au niveau de l'essence. Nous avons eu du mal à trouver le lieu de récupération de la voiture, sachant que c'était une navette qui nous emmenait au lieu réel de récupération (6-7 min de route). Nous avons mis une heure et demie ensuite au guichet pour finaliser les démarches (problèmes de communication, caution ÉNORME de 1875 euros pour le véhicule qui nous a fait dépasser notre plafond bancaire et donc ne faisait pas fonctionner la carte !). Déçus.

Le site a parfaitement fonctionné pour la réservation du véhicule, les prix sont très abordables, aucune difficulté dans mes démarches. Je recommande.