FARO AIRPORT CAR RENTAL REVIEWS

car was totally different to the one Easy rent cars told me i was going to drive Ford custom 9 seater van

good

The staff where putting pressure on us spending more money on all sorts. This was not said when we booked. We ended up paying 171.95 Euros, was disgusting as we had our own insurance they said it didn't cover but it 100% did. As they said they didn't understand my argument they said is this amount or nothing. Then they charged huge amount on the credit card which I still wait to get back. Awful would never book again. We book cars at least 10 times a year and this was the worst yet due to adding money on top.

The car had a lot of scratches but I took pictures and they were efficient in checking it was all ok.

I have hired before with air auto the staff was very friendly and the service excellent, they are not very pushy about selling any unwanted insurance which is great . I would recommend and hire from them again.

Explanation of where the pick point was, could have been better

Service déplorable à l'arrivée. Au bout d'une heure d'attente, nous avons du prendre un taxi et le payer 10€ de notre poche. Au comptoir une petite jeune mignone et sympathique mais inefficace au possible à répondre à nos questions. Et à la restitution autre problème : nous avons fait le plein comme convenu à Albuferia jusqu'au clic de la pompe malgré qu'il manquait une 1/2 barre. Le temps d'arrivée au bureau depuis albuféria, il manquait une barre complète. Il nous a donc été reproché de n'avoir faite le plein complet. On nous a donc laisser le choix de retourner compléter le réservoir ou de nous facturer 18€ d'essence en moins et 25€ de taxe supplémentaire. Sauf que le chauffeur devant nous emmener à l'aéroport ne souhaitait pas attendre donc il ne nous restait plus qu'à payer Par contre, les 10€ payés de ma poche à l'aller, personne ne m'a proposé de me les rembourser alors que cela n'était pas de notre faute !! Pour finir, très mécontente de vos prestations, je ne suis pas prête de recommencer à y faire appel.

The office is close to the Airport, next time i will walk from the Airport to the office, rather than wait for the pickup

Easy, price drop protector saved me a few quid also.

pratiquement obligé de prendre l'assurance parce-que l'hotesse a voulu retirer 2 fois la caution de 1200€ donc ma banque a refusé, il a fallu persévérer pour ne pas payer l'assurance de goldcar, je ne passerai plus par ce loueur

pas de problème

really bad experience, they charged me 200 euro per small paint spatter and then I've tried to contact them and they didn't replied. It took 2 months!

Są trochę dalej od lotniska, ale to nie stanowi problemu dla kogoś kto ma google Maps. Nie korzystałem z ich transferu. Jechałem pociągiem do Faro. Samochód w bardzo dobrym stanie.

I used PriceProtector. It’s greate option

Waited about 2 hours to get car

Unfortunately ok rent a cars have once again cheated us out of money.the first time we booked with them included in the contract was a free additional driver.when we gat to collect the car they said it was your responsibility to provide this and we would have topay additional euros 50.we didn’t pay and made do with one driver .You eventually gave us a $50 credit to compensate for taxis. As we had $50 credit we booked again with yourselves 6-18th sept.we arrived at pickup point and no shuttle was waiting(another gentleman was also waiting) we phoned 2 times to spain to report this and eventually shuttle arrived.By the time we got to ok office it was after 10.00 and the lady insisted we pay€50 for late pickup even though we were waiting for shuttle before 10.00 so not our fault. The other gentle man also had to pay.l can honestly say l have never been served by such a rude unhelpful person before. When we returned the car it was checked over ,all ok Our credit card statement has just arrived and your charge for car hire is correct ,plus the50 euros out of hours which should not be charged,but also a charge for euros 90.57 which we have no idea about Ok rent a car is obviously a dishonest company and needs to be stopped from trading Please look into these claims as we would like these amounts refunded

The check at pickup to reconcile the faults in the car beforehand were not done at all. Also the document I signed at the drop off was not sent to my email

Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car

Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.

Car was new. Counter staff were polite and helpful. Collection and return of the car was simple.

Easy to follow

Counter staff too abrupt

Voiture en très bon état très propre. Service excellent

Réservation très facile, tout est prévu à l’avance

Really friendly service. I am their regular customer.

Great car, great price

Great booking site :)