The counter staff refused to give me access to the car without paying for their own insurance (they claimed that my Visa gold was not a valid credit card). The terms of that extra insurance were never given to me and I had to insist to get a receipt. I felt trapped.
Great car from Hertz, no issue to rent and return it. The only thing I didnt like was that the parking was on high floor, so it took a while to get there ;-)
About QEEQ:10.0/10
Good website, I didnn't get any offer to reduce the price ( I guess prices went up)
The service and car are both good but the pick up instruction is not clear. It says terminal pick up but it ended up to pick up the car by giving you a call.
Easy and quick but since I have u.s license and i didn't have international license they refused to give me insurance coverage but besides for that it was great
About QEEQ:10.0/10
Nice and easy website good promotions that actually work
i rent car A class Mercedes or similar
the avis give me a KIA car
i didn't take what am rent it
and when them take money from my card theme try to cut 1800 PLN not my Rent 1000 PLN with balance
on last theme take 1300 ... the 300 because am coming at 3 pm not 10 am !!!!! thetas big problem
About QEEQ:8.0/10
should be explain when i get car after am rent the price is coming higher like 300 PLN !!! its too much money
I will never rent a car from them again. They charged me 300 euro for a tiny faint mark on the fender that might have even been there before I took the car. It was a mark that would be easily removed with $5 cutting compound. I feel taken advantage of. I took pictures of it and if you were to see these pictures, you would not be able to locate it.
The car was very nice. Pleasant customer service. I was surprised how particular they seemed about the tiniest possible scratche. Upon pickup we examined the car with a reflector (it was an evening, but still) noting the tiniest possible scratches (much smaller than the typical 5 mm). I was asked to sign a sheet stating that I will pay 90+ euros.for any scratch. This made for a rather stressful rental experience. With that said I did not have any problems when droping the car off.
“Awful. Green Motion is a company there trying to sell insurance instead of renting cars.”
About GREEN MOTION:2.0/10
I cancelled my reservation because Green Motion asked for a 120 EUR insurance fee and they said if this money is not paid, the basic insurance doesn't cover almost anything, including a damage on the car in a parking place. This money is far beyond the renting fees of the car.
“Not the car we booked. Rental car ok but not as efficient.”
About SURPRICE RENT A CAR:8.7/10
Pointed out marks on the car to supplier. Not recorded by supplier. Took video as proof. Upon return of car the supplier tried to charge for chips on the car body. Didn’t accept. Showed video evidence and attitude changed. Very poor stunt to pull.
About QEEQ:10.0/10
Was ok ..... will be very cautious in future. Surprise Rent a Car
come across as being shifty.
Phone contact to Agent. Individual pick-up from airport. Quick electronic process. Any "new" scratches and dents were added immediately to rent a protocol. Car was clean and very well quipped. After drop-off I got transport to airport. Deposit on credit card was released 7 days later.
Everything was excellent, except l had to pay additional tax for car washing of 10 euros. It is better to include this tax in the rental tax and not to be surprised at the time of picking up the car.
About QEEQ:10.0/10
Up to now I had no any problems with Easyrentcars.
“Average to Good but there is the potential for GREAT!”
About GREEN MOTION:7.7/10
When I arrived, some customers were being told about a €500 fine for exiting the Polish Boarder. With significant TCs such as this, there should be clear signage clearly marked in the office. Also, not all customers will speak English or Polish so TCs should be made available in all languages. You should produce high-level documents for things people need to think about before they leave in all languages - clean the car, leave the same amount of petrol, don't go over the border, do not speed etc. these can be hosted on a website.
I ordered a Golf but receive a Toyota. A golf is much better and I couldn't see any Golf's in the car park so I think this was a bit misleading
“Staff in the Krakow office are fraudulently making customers pay for damage not caused by then.”
About GREEN MOTION:2.0/10
I forfeited my car hire at green motion after seeing the staff fraudulently make damage claims on the cars being checked in at the horrified customers' expense. Told them there was no way I would touch their vehicles and went and booked an Avis car.
“Smooth experience, but different type of car then booked”
About Hertz:10.0/10
Smooth experience though we did not get a 2-door coupe as booked. The service provided by Hertz was still good and we had absolutely no problems collecting or returning the car.
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