PENANG AIRPORT CAR RENTAL REVIEWS

Easy to find. Helpful staff

Enjoying the platform so far

The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.

The model mentioned is different from actual. This is totally different compare with Toyota Hiace

The staff is attentive. However I booked for Bezza but given Saga. I have paid higher rate for Bezza actually. But being told that they gave the same range vehicle. It doesn't make sense to me after second thought.

The apps is not so user friendly, unable to reach customer service chat.

Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.

Can you make the deposit fee cheaper and more convenient ?

The staff from suria contacted me by whatsapp a day before picking up the car. They informed me where to meet and picking up the car is very smooth. They also upgraded my car. I am very thankful to the staff who allowed me to drop off the car later by 3 hours because my flight delayed. Dropping off the car was very smooth and fast, upon reaching airport the staff is already there. I would rent from them again and recommend this car rental company.

Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !

Great service, reasonable price.

Overall was excellent, just the PIC was too defensive during explaining the car risk & liabilities. Maybe the PIC can be more relax so customer will not think too much on road risks.

ok

New car condition. Efficient drop off process. Price slightly on the high side.

NIL

New car condition

NIL

Really helpful and honest lady. No additional charges. Free coupon. Even advise on where to park n also where theres toll. U can even buy touchngo card from them. So convenient. Would rent again from them when im there. Thanks

Efficient!

Easy to use!

Very good staff and customer service. Responded quickly to client (I had a delayed flight & informed the customer service) report.

The AV system in the vehicle was not working..

The car was well kept and it is only 1-2 years old car. Good for 4 person

Thank you for offering a good deal. Keep it up!

I hope the key drop service (car return) can be provided in 24/7. It’s to ease the process of returning car at airport

Good, keep it up!

The car was new and I love it... they upgraded me to a newer car, perfect.

Allow the use of accumulated points rather than waiting to reach GOLD status will be superb.

At the drop off point, Aziq is helpful and polite. Very efficient to whatsapp response.

It would be more convenience if they can provide parking coupons / card for sale.