Rude and unhelpful but also a bit sketchy.
Severa attempts to sell us additional services, they were a bit abrupt.
At the end of the booking they tried to scam us £10 for "cleaning fee" when the car was indeed returned clean! I have pictures to prove this.
Car key obtained from Hertz counter, staff super good and friendly. Although a smaller car is given, Toyota Rav4 instead of Toyota land cruise, but everything is good.
About QEEQ:10.0/10
Reliable and efficient. The most important the price is unbelievable low till all my friends are so surprising on this deal.
Modèle correspondant précisément à celui réservé.
Pas d'attente, le professionnel nous attendait à l'aéroport avec une pancarte à notre nom et nous a accompagné à pieds jusqu'au parking proche où était garé le véhicule. Véhicule de 2019, quasi neuf (3000 kms), en très bon état. Le seul problème: pas de roue secours, nous l'avons fait marquer sur le contrat de pris en charge. Réponse du professionnel : un numéro de téléphone à appeler en cas de crevaison. Accueil sinon parfait, très professionnel et efficace. Le professionnel n'a pas cherché à nous vendre d'options quelconques, assurances ou GPS, inutiles pour non. Retour du véhicule sur un autre parking facile à trouver, près de l"aéroport. Pas de contrôle contradictoire à la remise des clés au gardien du parking, il n'y a pas sur place de représentant d'auto 26. Véhicule rendu avec le plein comme prévu. Une navette gratuite, du parking, nous a ramené très rapidement (3 mn) à l'aéroport.
About QEEQ:10.0/10
Tout s'est bien passé sur la plate forme de location.
It’s awful company, they charge if your car mats not vacuumed, they charged 72€ fee for filing 20€ trafic ticket!!
They don’t answer they phone at 4am and no shuttle to airport! There is fee for drop off , there is fee if you go out of Latvia border, there is fee 15€ for not vacuumed mats! Never again in my life I will rent from them
Like: Staff was professional, friendly, gave clear instructions and incredibly efficient. The vehicle was in great condition and well worth what I paid.
AVIS pick up location in Riga stated as "riga downtown" with no address given on the reminder emails. In one confirmation email, the address given is AVIS headquarters, which is not the pick up location. Given the pick up location is at the airport, it would be simpler to call the location "Riga RIX Airport".
You have to clean the car inside and out OR pay 15e (I thought the clerk was joking and said ‘seriously?’ He then said ‘yes’ you must clean or pay! And then said ok for now only 10e’ So I had to pay extra. Who has time to vacuum and wash the car before returning? Also when we dropped car off the agent said ‘no shuttle- walk’. But when we were almost to the airport we saw a shuttle.
About QEEQ:10.0/10
You should ask more questions about charges from car rentals. The car washing fee should have been included since you are required to clean the car. I would have chosen a different rental car company had I known.
Car was good.
Only problem book car for 57£ end of the end cost me +-180£for 3 days because they don't like Lloyd's visa card??? And charged me 80+ euros just for insurance
Not happy at all
If you rent out a car you should allowed minor damages. Don't use it! They scam you for money, making up stories. No one there early morning to inspect the vehicle, but then they sent you video of damages. I didn't drive this car most of my trip, it was parked. I traveled a lot and it was first time when they sent me a bill for minor damages like windshield chip and scratch on the bumper that was not there when i dropped it off. My mistake I didn't take the video. I would give them 1 Star! Very disappointing!
Automatic transmission, which was a pleasant surprise. They didn't have wifi availible that day but they gave me a map with good instructions. Very pleasant experience.
About QEEQ:10.0/10
Easy to compare with other booking services.
Insurance included was a big savings!
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