BERGAMO AIRPORT CAR RENTAL REVIEWS

Ne jamais prendre une voiture chez Interrent. Ils m'ont demandé 108 euros pour ne pas laisser la caution de 1300 euros car la caution est retenue pendant 30 jours ou plus. Après j'avais réservé une voiture au terminal mais comme il n'y avait plus j'ai étais obligé de prendre la navette.En plus j'ai reçu une voiture mixte méthane + essence et le réservoir été à moitié vide.Impossible de trouver une station de méthane à proximité de la ville ou j'ai passé mes vacances. Vaut mieux ne pas visiter l’Italie que de prendre une location chez eux.

The process of pick up was convenient and quick. The personal was friendly and nice. Office was far from airport (about 10-15 min) than we expected. Was shuttle, but we spent many time to find it because there was any pointer. The shuttle driver was very nice to. Deposit for petrol was refunded within 1 day.

The booking platform was good and convenient. We save 80 ero due to price drop option. I didn't like that it was not impossible to cancel extra insurance without canceling all the reservation.

I booked VW touran mini van. At airport they gave me VW Tiguan. Which is smaller then what I booked. No refund was given.

No refund was give.

Quick to pick up and drop off, no queues. Car in good condition

Price drop worked well!

I was fast to get to the Q and waiting time was quite short, but there were a lot of people after me. Also they've charged me for 1 extra day (it's mistake, I've contacted support, I have a proof I was in time).

All good.

Counter staff was threatening hard sell for the insurance. I’ll never use them again. I spent £30 on insurance when booking the car and they tell you that it’s not enough and that you have to buy insurance or will end up in a bad situation. Like road side assistance will be charged or if you leave your car parked and someone damaged it. I was left helpless at that stage and ended up paying 150 euros. Horrible sales technique.

P20

The car was old with 80.000km and not cleaned at all. I was offered to wait 40 minutes to have the car cleaned or go back to the counter and queue again to get a different car. The counter staff was not friendly and only told me after choosing a car for me, that there was another vehicle available.

Машина чудесная. Сервис тоже. Единственный момент! На стойке регистрации нас не предупредили, что нужно будет заправить AdBlue через определённое количество километров. Это добавило нам дополнительные расходы.

Thank You!

really poor, they charged me 122 euro for "damage", difficult to find out for what and why, poor communication with them

Vehicle cleanliness could have been better. Staff was kind and efficient, easy pick-up and drop-off.

The car was full of scretches,broken bumpers front and back.The guy from the airport desk ask me for 20 euros more to can pick up the car from airport.I negociate with him and i paid 15 euro to can get the car from airport otherwise i was forced to travel another 5km by bus to the interrent parking to pick up from there.Bad service i will never rent a car from you again.

1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.

As you finalize getting car from BGY airport arrivals, staff will show you P3 garage which you can go there by bus number 8.

If they give a vehicle which the customer wish for i will recommend it. BUT!!!!! I still DO NOT ACCEPT the fact that i preferred DISEL vehicle and at the end I hired a GAS car as similar. I give you an example: Online my choice was VW Polo but on side i hired OPEL KARL. That is ridicules!!!!!! They are not similar even as an engine!!!!

The booking platform is perfect I give you 10 of 10 I will always use it without any doubt. Thank you :)

Arrived 30 min before the Centauro station is closing. and it was closed. no one have answered the phone during my calls. i needed to arrange a pickup from the local station to Centauro. no one have picked up the phone. as result, i didn't picked up the car and lost my voucher money. in addition i needed to rent from another agency on the spot and paid 230 Euros!!

Many sratches and dents.

Very nice car - great price/value. Pick-up failed due to inconsistency in mail received at the booking.

Hotline phone number only available in Singapore and Malaysia (+60 & 65). Not a free-call number, why expensive to use.

It was a great experience as the car was really nice

Good website and customer service was great as well.

Really friendly and easy to rent from, nice staff and a quick process