BARI AIRPORT CAR RENTAL REVIEWS

We thought that we are getting a fiat 500 but the lady from the counter advised us to take a Kia picanto so as it is better equiped and has a much lower risk of being stolen. That was a funny and scary proposal at the same time. All good.

Very helpfull customer service.

Ordered a 4 x 4 car but when i arrived they only had 1 vehicle left which wasnt a 4 x 4 and was smashed all over. I was told i didnt have a choice and that was the only vehicle they had so i had to take it.

Waited nearly 2 hours to collect car

Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service

Long wait to collect vehicle

We did not get the correct car because they did not have it in stock and received a much smaller car (Fiat) then what we paid for. They explained since we already paid for a bigger car and they did not have it in stock they could not reimburse us.

The staff was a bit slow and it took a lot of time to pickup the car. The insurances they sold were too expensive.

Everything was ok - fast & efficient staff, good car, etc. No remarks.

The counter was right at the airport and we found it quickly. The lady at the counter was uncomfortable, spoken in silence, and could not understand. In the end I got a completely different car than I had booked. Instead of picking up the car we also found quickly. The car was a little dusty inside but otherwise okay.

The customer servise was excelent.

Fast and polite

Fast and easy

Recieved an upgrade of 30€ for a whole week. Very good Diesel from Locauto.

Staff too slow at pick up. Fiat Panda is not worth of money. Straggling little engine and you feel every hole in it.

Guy I called before booking for more info, wasn't easy to communicate. It was a struggle to get answer for simple questions.

they advised me to park the car in private parking only, that was a very good advice.

Terrible customer service we were treated like imbeciles they should make sure they re train the agents on how to deal with paying customers

Compared to the other companies Alamo counter had a very short line and service was very speedy. We were in the car and off on our way very quickly.

Service counter person spoke very quickly, which was unnecessary since there was no cue behind us. Needs to slow down for us tired, disoriented travellers.

Counter stuff very helpful , good car, clean

easy to use online booking platform , price drop protector very good, easy to book, easy to cancel

Très déçus du SAV, arrêtez de payer vos collaborateurs à la commission! C'est du vol, nous avons réservé et payé à partir du 10/08 pour 12h (réservation confirmée et réglée !) arrives avant 17h et notre véhicule re-loué Â une autre personne! On nous a obligé à louer 1 véhicule de catégorie supérieure avec un supplèment de 108E!!! Â quoi sert de réserver? nous avons rendu le véhicule 5heures plutôt que prévu et pas de réduction évidemment. Nous ne ferons aucune pub vous concernant et ne renouvèlerons pas avec votre Société nous avons le sentiment d'avoir été pris pour des pigeons. Et c'est très regrettable. Un deal est un deal!

Hertz told me car had no scratches but it had several. They said I had a full tank but it was only 80%. On return I was asked when I last filled the car and I said 3miles before. The girl accused ME of lying which enraged me as they had lied to me at outset and I had indeed just filled the car. Italian car hire is a nightmare. They are cheats.

I liked easyrent -you dealt with my concerns with a human touch

Good and friendly staff, who speak and understand English quite well!

Unfortunately an important document was left in the car and the cleaners disregarded it and thrashed it. Could have been a bit more helpful.