The renting process went smoother than I expected! There wasn’t a long queue and the staff knew what to do. Once you have all the necessary documents, renting is a piece of cake.
About QEEQ:9.0/10
The price drop insurance was nice. But once it's rebooked and the price drops again, it won’t rebook again. Wish it would continuously rebook for a better price until renting time.
“Counter staff confused options for insurance. describing packages as good or excellent. No details”
About Hertz:9.3/10
I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly
The credit card deposit was charged instead of only blocking. Now I have to pay the bill and so far the value have not been returned. I'm in contact with my bank to try to avoid paying the value. Besides that, the guy on the pickup was aggressively trying to push their insurance telling horror stories about how easily I could damage the car. This created an unnecessary bad experience.
About QEEQ:8.0/10
It would be better to have more payment methods, like PayPal.
“Overall good process. GreenMotion company was perfect. Car was almost new and without any issues.”
About GREEN MOTION:9.0/10
No problems at all. Car was excellent condition and worked perfectly. Only little bit comment about finding chania airport office, no signs where to walk.
Like: Easy pickup and drop off, no waiting. Car was clean and good condition and easy to drive. Dislike: Would be helpful if the staff fit the infant car seat.
Dislike: The car wipers were in very bad condition, the car's washing liquid was completely empty.
During car drop-off, there was no company representative to collect the car, so there was no way to be sure no extra cost could occur since they could not check the car condition. I have returned the car in the exact condition I have received it, but no one could verify that!
The car was not what we had booked. Although a bigger model the car was not in good mechanical condition and struggled with the hills in Crete. When we collected the car it had almost no petrol and we had to find a petrol station within a couple of miles of the airport. This was not what we were expecting as we'd been told it was a full-to-full fuel policy.
All went smoothly and I was pleasantly surprised not to be harassed about excess insurance. Two issues though, directions to global’s office were very poor, and the car had rusty small dents on 3 of the 4 corners, plus a broken wing mirror. Neither the rep or I spotted the latter but fortunately I took photographs which seemed to prove a lifesaver. I got the impression that without that proof I would have been charged. I can’t help feel suspicious, why was the mirror not repaired and why did this damage not appear on the initial paperwork? How many customers have been charged for damage which has not been repaired?
The car was ok apart from the clutch, think it was near ready to be change, very high release. Did not like the pick up procedure. They would not take myself, my wife and luggage to the rental place. My wife had to wait on her own outside the airport terminal while I went to collect the car. It was not because of lack of space, I was the only one in the van. I then had to drive back to the airport to pick my wife and luggage up. This is not a very good method. The rental staff were very good, very efficient. I left my camera in the car and only realised after I had flow out. Upon contacting them the next day they informed me that they had found it and would post it on to me. Hopefully I will get it back soon.
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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View more >Dislike: The price could be lower
t.thomas
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View more >Dislike: Would be helpful if the staff fit the infant car seat.
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