DARWIN AIRPORT CAR RENTAL REVIEWS

Like: Easy pick up and drop off
Dislike: There was more damage to the car than noted

Like: Excellent car, new and very clean. The guy at the drop off area was extremely helpful, very friendly and made sure all of my items were out of the car before he would let the cleaners take it, top marks to this gentleman a very positive to the previous young lady at the service desk.
Dislike: The young lady at the service desk was extremely rude; instead of looking at me she looked down at me, no smile, didn't explain the conditions properly as my insurance was through easy car hire, after she looked at my print out from easy car hire regarding the insurance her response was rather abrupt and unfriendly. Did not properly explain the $100 deposit they imposed on me, it told her I had already paid a deposit to easy car hire. Maybe I got some of it wrong but she was damn right rude and unhelpful. The experience left a very bitter taste in my mouth. I have hired many cars in my life time but never experienced such bad customer service before. I was the only customer there I got the feeling she didn't like dealing with older people. Changed my mind about every hiring a car from Europe Car Hire in Darwin again.

Like: Price
Dislike: Nothing

All was GOOD !!!!!!!!

A little short on communications

Our flight arrived late at 2am in the morning just as the Hertz counter was closing. We were given our keys and took out top insurance offered by your staff member. After a long walk to the vehicle we realized how damaged the car was but it was too late to go back as the counter was closed. We paid top insurance for car that was likely uninsurable due to its condition, balled tyres, dents and panel damage all over the car- the car was completely unsafe particularly for the weather but also the long road trips we had planned. We phoned to complian an the lady sounded completely uninterested. We were told the manager would phone us to discuss but received no contact. We are completely unhappy with the service and condition of the car and the amount we paid to insure a vehicle that was already in such poor condition.

Favorably impressed with the service and car

Excellent

Like: Upgraded our vehicle and made the trip fantastic. Thank you.

We picked up the car at around 5am in the morning on July 5th, and gave them our credit card for deposit purpose. However, we realised we were charged $196+ immediately for no reason as the total amount in the invoice is only $29+ for baby car seat. We wrote to them via email as after service calling is not available, until now we haven’t received any response! Don’t think I will use Avis any more!

Very good booking platform with efficient customer service officers

Was give a free upgrade to Mitsubishi asx

I didn't like the idea that I arrived Darwin at 5am and had to wait for one hour for the counter to be open. I did noticed that other rental companies open 24 hours...

All went well, however I never got feedback or approval regarding returning the deposit I gave

The initial car hire was not cheap and additional charges were applied at pickup. The additional mileage charges were more than described or expected.

Signage on pick up spot was Ace car - I was looking for easy car rentals . Perhaps I missed that info in pick up email . Our automatic i30 was perfect for our stay

Easy to use and quick replies to queries

Self collect my car as it was beyond opening hours but the whole process was smooth. Instructions was given clearly & collection of the car was smooth. Hard a little trouble at the start but staff over the phone was great.

Dislike: Car did not match the keys i was given. Fortunately the staff member on shift rectified the problem quickly and efficiently.

Bargain gave me the car I booked. The confirmation given by Easycar referred to a smaller car but a phone call to Bargain and I was allocated what I had booked.

See abovr

Dislike: The cost was nearly $60 more than when we booked. I can only assume that the 10 days it took to come through was because you were waiting for the exchange rate to allow you to charge more.

The vehicle was in immaculate condition, ran smoothly and we returned in very good order with any marks, scratches etc. The lady at the check-in counter was very friendly and helpful.

It was a great way of booking - very quick and easy.

Like: Able to get unlimited Km with Easyrentcars, where Europcar only offers 200km per day. Made it easy to drive to Adelaide River to see the jumping Crocodiles.
Dislike: Nothing

Reminder that there is a shuttle service to pick up vehicle as we thought it was an airport pick up but other than that once I found the number all was very straight forward. Thank you we enjoy our car and we’re very happy with the service once this was resolved

Second time I've used Alamo & will use again. Would rather prefer a car without damage though...doesn't look good