BRUSSELS AIRPORT CAR RENTAL REVIEWS

I ordered medium SUV. But they gave me one of the smallest SUV I've ever seen. Mercedes GLA. By the measurement it's like Opel Mokka. It's ok only for two parents with two children. They told me that it's the category I have ordered. I asked about something medium and they told that they don't have. They offered me to take Mercedes B or Skoda Oktavia, but it's far from medium SUV that I ordered. They made my trip awful. 3 persons on the backseat is the guarantee of bad trip in GLA. It was the last time of using Europcar.

The car was damaged and interior was very dirty.

Easyrentcars service is perfect.

The staff in the airport gave a car full of scratches that did not appear in the location contract. Very unhelpful attitude sometimes close to rude. Had to ask for a new car and spent around one hour

We received an Audi A6 wagon. Although a similar car as the Mercedes, it does not fit 5 adults comfortably. The. Back seats were uncomfortable and not very roomy, and the back middle seat passenger had a raised middle section by the feet and had to sit uncomfortably with legs spread out to either side of the platform throughout our three week trip. The trunk was spacious and fit your medium/ large suitcases, a carryon size suitcase and three backpacks.

Easy rent cars was an effortless easy way to find the best deal for our rental car.

i can assure that no damage has been done to the car , yet they charged me extra 110 euros for damage. I lost an item and asked them to bring it back but they didn't until now. Also I didn't get the same car i got lexus CT

Great service and support. Customer service is also good. They tend to cross sell you but in a comfortable way. I have upgraded the car to SUV due to increased luggages. Overall, good and smooth experience

Excellent app with insurance much cheaper than directly with rental company. Easy to use and price is lowest with rebook function automatically for lower price. Love it.

Very bad after return service. Send 3 emails and never get an answer.

Excellent support. Immediate answers to emails.

Great company

Great website

Was granted with excellent upgrade

I don't like the "we recommend these and that extra insurance". I know that you have to do that and you generate some extra revenue with that, but I know that for every customer these talks are just a pain in the a...

Friendly staff, easy to check in and pick up the car.

all the information are really clear. include offering the car insurance, easy to use

I’m still trying to find out why my rental car was about $35 more than the contracted price I filled up the car with gas that everything as promised and they were extra charge us with no explanation

I am waiting for the no notice additional charge investigation and refund from office manager now. Please let me know it soon.

Our flight was delayed but a staff member stayed late to give us our car, much appreciated. Only downside was that the inside of the car smelled of cigarette smoke which was sickening, overall though car was clean and service great.

System was easy to use and easy to compare prices. Would use again.

the insurance cover should have been more seamless

Needed to pay more on pickup for winter tyres...

The service exceeded our expectation. Nice and clean car, helpful staff.

Very smooth and hassle free booking at the mobile app. The insurance provided was comprehensive, though never claimed.

Yes

Excellent service. The only problem is that there were no children seat to rent at the office.

Excellent price.

Excellent service pour ma 1er location et j'ai d'ailleurs prolongé mon contrat jusqu'à mon vol. Merci Et bonne continuation