NANTES ATLANTIQUE AIRPORT CAR RENTAL REVIEWS

Counter staff helpful but on return not enough staff were available to process the number of cars leading to delays. Manageress very apologetic and made a goodwill gesture as compensation which was appreciated.

Quite a long wait, but the staff member tried to complete our reservation as quick as possible

The Rentscape team were fantastic - no could not fault them - they were really helpful and a fantastic team

I had a small scratch on back of the car. I pointed it out. They said it would only be a small amount. €723 is now the estimated cost of repair. Outrageous. I have excess insurance but will not be using Europcar again. Under no circumstances

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Very slow to reimburse the deposit. The deposit should be refunded immediately on return acceptance of vehicle. Shouldn’t have to wait 4-5 days.

The counter staff were helpful. As there were no cars available when we arrived and a large queue i had to wait aprox 1 and a half hours standing in 30degree heat. The car i got was not what i had ordered. This was disappointing.

pick-up processing was very good, we could choose a car between five different and were luck to choose one with automatic transmission.

Fantastic, freindly and efficient service from the guy behind the desk who upgraded our car as we had a lot of bags with us.

I love my QeeQ App but the standard confirmation email which directs you to take a shuttle bus is not at all helpful!

See above re drop off difficult to know where to leave the car and no reply when we phoned for help as all automated

The staff was very accommodating.

Déçue par la propreté du véhicule... Par contre personne au guichet très aimable

Comptoir rapide et membership gold retrouvée easy bien que la resa fut faite via EasyRentCars

Réservation pour l’heure suivante et tout était prêt à mon arrivée

La voiture n’aurait pas dû être louée car elle devait partir à la révision des 25000 km. Pour cette raison, à chaque démarrage, le GPS me proposait de me rendre dans le garage le plus proche pour effectuer la maintenance. la voiture n’était pas propre, il restait même une grande bouteille laissée par le locataire précédent. Manque de professionnalisme évident.

Your agent Phillipe was extremely helpful and assisted us very well. Suggest you automatically enter the hiring base as Home Address in the sat nav to assist ease of return. Unsure why we paid a premium for a sat nav which was integrated in the car.

The cost was far higher than the east rent voucher - there was a charge for airport tax added which I questioned but they said it had to be paid.

I dont understand why a compagny cant put more worker When we are puting our hours of pick-up... I think they can analise the afluence hours... More than 60 min to have the key! Its a shame

All ok except need to queue with rental pickups to leave keys

No comment

Crap

Good

Car was fine, nearly as expected. There were some scratches that I had to report at pickup and that were not premarked in documentation. The car was not at the pickup box as provided by the person at counter, so I had to return to the counter and wasted 30 minutes of our time (sole parent with two small kids). The Child safety seat rental is over priced (I was quoted 38,50 EUR incl. VAT per 3 days rental of an 100,00-120,00 EUR piece of equipment). Even I was quoted a rate that said incl. VAT the person at checkout added the VAT again, so I was unfairly overcharged few euros. As I was in hurry for the plane, I noticed this only later.

The price for child seat rental said 38,50 EUR incl. VAT, but the person at checkout charged us 46,20 EUR (as he added VAT one more time).

Car was a Peugeot 108 - shuttle from the airport is easy to find and quick