Thrifty Car Rental with Van

En un inicio no encontraban la reserva por dicha la llevaba guardada

４日間で１万円の料金はとても魅力的です

Lame upselling at every opportunity. Just give me the price already.

Yes customer service was great when I had an issue with the car rental, quick response

Good and quick service at Ayers rock Airport.

El oche estuvo bien pero para un tar un día fue imposible por los precios exagerados solo por un día y no lo permiten hacerlo desde la pócima estando ahí presentes

Didn't get the car I booked. Booked a Camry but got a Malibu.

There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.

Took forever to get my car at LAX. Had to change vehicles a few days into the rental, at which point LAX changed my return time in SF. But when I arrived on schedule to drop off in downtown SF, the office was closed. Apparently LAX didnt know the closing time in SF. Had to go back to SF office 7am the next morning, but Thrifty charged me an extra day and a late fee - $91.33. I followed their instructions and they charge ME money for a THIRFTY MISTAKE. I am still trying to get my refund. Will never use Thrifty again.

No comments

Need to take better care of their vehicles as the Dodge Challenger we chose to take rather than the Camaro ordered, was in very poor cosmetic condition

Long queue, not organised.

No problem

Draw a map in counter to tell people how to get the car.

Always have to wait at thrifty or dollar coz They have best rates ....

Very satisfied

Very good

Overall, the process of renting and returning the car was convenient. The car, with 6000 miles on it, was okay. The original exterior had some wear and tear, but no one checked during pickup. Thankfully, I took photos, so when asked if I caused the damage during return, I could show the photos taken at pickup.

Short queues, convenient shuttle bus, smooth rental and usage process, no mandatory charges.

Satisfied

Standardized service without upselling

Very satisfied

Clear instructions on no extra insurance and full fuel return, very straightforward. Just swipe the card and get the receipt. The staff is friendly.

The car pick-up process was quite fast.

Excellent

Great company, affordable prices, new cars, simple procedures.

I booked a Toyota Prado, but the first car I received was a Ford Everest without the equipped snow chains. I initially wanted to add this service, but the counter staff said it was included, which means the car should have had them. When I realized they were not there, I called, but no one answered within half an hour, and it still wasn't 9 PM, their closing time. The next day, coming down from the snowy mountain, I noticed a strange brake noise, a fault on the dashboard, and the steering wheel pulling to one side. After contacting the store, they asked me to return for an inspection and replaced it with a Mitsubishi Pajero on the spot. Since the store was in the opposite direction of my accommodation, it took an extra hour and a half round trip, plus I waited half an hour for the inspection and car swap at the store. I hope you can compensate for the inconvenience to my trip, the potential safety risks, and the wasted two hours.

Very satisfied

Excellent

Overall, I was very satisfied with the service. At pickup, I just said I have extra insurance covered and I will return with a full tank of gas, and the staff didn't try to upsell anything. I only rented the car for one day to go up the mountain for stargazing, but I should have rented it for a few more days because the small car I got later couldn't handle the green sand beach.

Very satisfied, the car was in great condition and it was easy to pick up and drop off.

Couldn't reach customer service on the phone. The car was old, I didn't know how to use the key properly. After parking, I couldn't start the car or shift gears. I had to ask local people for help as customer service was unreachable.

Satisfied

The rental cost is too high and not worth it at all. There is a 100 km limit per day, and the rental fee is over 1500 RMB per day. A huge ripoff. Don't even bother going to Uluru; it's just a big rock and not worth visiting.

Overall service was diligent and responsible!

The waiting time was very long, and I was double-charged despite having already paid a partial fee on the rental platform.

Overall good, but there were some complications when picking up the car from the store. Additionally, the vehicle's configuration, condition, and cleanliness were not as good as Oahu. Although they washed the exterior, the interior, especially the dashboard, was covered with volcanic dust, and the steering wheel was greasy. There were even cockroaches. My friend felt something crawling on his leg while driving. It turned out to be a small fuzzy insect, which eventually crawled into the dashboard. (￣∇￣)…

Overall not bad, but picking up the car at the store was a bit of a hassle. Additionally, the vehicle's features, condition, and cleanliness were not as good as on the Big Island. Although they washed the exterior of the car, the inside had a layer of volcanic ash on the dashboard, and the steering wheel felt grimy. There were even cockroaches; my friend felt something crawling on his leg while driving, and we eventually saw it crawling into the center console.

Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

There were no dedicated Thrifty staff for returns, at least none wearing the company uniform.

Convenient

Average service; not proactive in solving issues. Initially said the 7-seat car was unavailable and we had to wait 2 hours. The staff didn't actively find a solution. Eventually, they provided an 8-seat car, which was just adding a narrow seat in the middle row. Additionally, there was a mandatory daily surcharge, which was hard to understand.

Service was okay

They gave the wrong car so lost a lot of time on loading up getting ready to be told change cars . Wrong car in the bay given

Not bad!

Average

satisfied

The car pickup was very smooth.

The car rental experience was good.

Very satisfied