EPTA Car Rental

did not receive the car as booked due to overbooking for the model, in the end was given a smaller car, but enough to use for my trip.

I didn't get insurance oversell as I saw happened to other people. The car is pretty OK for the budget and very gas efficient. The pick-up is pretty smooth and easy to find, but the drop-off took a bit time primarily due to early morning (7:30am) and busy rental car drop-offs. Overall, very good for the budget

Car condition was average only. Wasn’t being informed that speed limit is only 70km upon car collection. We had to pay FINE RM150 due to this. If we were verbally informed, we can take extra precautions.

The car is average condition. The reverse sensor is broken so we have to be aware and drive carefully. Quite an old car but functions well with good spacious boot can fit our small size cabin luggage's and 4 adults. During pickup the provider is a bit late and we couldn't find exactly the meeting point due to many rental cars company also waiting. However easy to deal with the staff. Don't forget to pay parking during working hours to avoid summons ticket.

Good Service , easy to contact

Overall very good experience.

Excellent

vehicle had no fuel on pick up.a bit inconvenient.

Great supportive stuff

Would have been good if they had given us upfront notice on the pick up location. We spent some time asking around before we found the location.

Excellent service

Reliable company

Very good car supplier , reliable and friendly

Very fast process from pick up and drop off. Good hospitality from their staff. Car is clean and tip top. Eventhough the fuel receive only 2 bars, I have fill up full tank and left with 3 bars without any dispute. Cash deposit also returned back on the spot. Thank you EPTA.

Car rent condition very bad for car. Brake almost finished and didn't services at all. Very dangerous when driving due brake problems. When pick up we ask for changes then not other car xan choose. Terribly

The car is heavy, (long time to pick up) .

In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.

Amazing and easy to use rental car company, would definitely recommend. Car pick up was a smooth process at Langkawi Airport. Upon arrival and picking up our luggages, we headed straight to the EPTA booth. Lady took a photo of us and told us to head out to the arrival hall (Gate/Pintu 2) and wait. Rental car guy came about 5 minutes later after scheduled pickup time with the car. Car (Perodua Axia) was overall in a good condition. Fuel tank was half filled, so when returning the car, tank has to be half filled at a minimum. After signing a few papers and noting down any scratches/dents, a MYR100 refundable deposit was requested. I only presented my Australian Driver's License and that was acceptable - also there was no upsell of insurance, and I didn't get the insurance through EPTA either. The Perodua Axia was a cheerful little car that took us around the island without skipping a beat. The car however can be underpowered at times, but dropping down to 2nd or 3rd gear will get you going up hill/overtaking quite comfortably. Interior cleanliness of the car could be slightly better however. When returning the car, simply drive it back to the airport and give the guy's number (on the receipt) a ring. Ours came to pick up the car in less than 5 minutes and after a swift inspection for any damage, the deposit was promptly returned. Overall a smooth and seamless experience, and for the price we paid for 4 days of rental, it's amazingly value for money.

The car was not safe for rental, horn did not work, steering was horrendous and the car would not start if it was raining. I will never use EPTA again and would give a lower rating if I could.

The car is meeting my requirements and in very good condition.