AVIS Car Rental

The car did exceed my expectations, really good for our purposes. There was damage to the bonnet of the car that had not been reported and had I not noticed it I could have been held liable hence I have marked down the condition of the car. As there were 2 off us in the car it should have had 2 hi- visibility vests. It’s law in France that every person in the car has a vest in case of an issue. There was only one but when asked for we were supplied with one after 10 minutes or so. None of the staff seemed to know about this requirement. Other than that, very happy and would rent here again.

Overall collection service very poor. Wait at airport for transport = 15 minutes. Wait at counter for car = 60 minutes. Car allocated had only small amount of gas - wait to exit LAX rental area = 30 minutes. Overall over 2 hours to collect car

They need more staff one person on desk for collection we were 3rd in queue and it took us an hour to just get served

we booked a convertible to be collected from the airport, however we was unable to fit all the suitcases in a car, went back in and spoke to a member of staff a gentleman sorted out a suitable vehicle that was more then above the expectations . we have used AVIS in LA company has really great staff.

The car was very good, and the staff as well. Still waiting for the return of the deposit money though.

Staff were efficient. Not overly warm and engaging. Just perfunctory. The vehicle while well equipped and ran well, was not washed and quite dirty inside. Surprising for Avis who normally represent a quality experience.

Apart from trying to sell extras (insurance and toll road readers) everything went alright.

The car was not full of petrol. So we ended up putting in more petrol than necessary.

Charged me for an extra day saying we dropped off 50 minutes late when I dropped it off 20 minutes early. Very disappointing.

Easy process, fast pick up and drop off, friendly staff

Please refer to the WhatsApp exchanges of yesterday, 8th May between myself and QEEQ which included 2 short videos. Shocking!

I had a little bit of difficulty finding the correct AVIS rental desk for picking up the car, but once I got there I didn't have to wait long. The selection of cars available was good and I ended up getting a larger sized car than my booking, so was happy with that. The process from here was smooth. The car was nice, with all the features I needed. Dropping off was easy.

Dropping off was not a pleasant experience at all. I had to slightly change my drop off date, to an earlier date, but AVIS wanted to charge a higher rate for dropping off the car early.

The Chevrolet tahoe doesn't have enough space for 4 suitcases and 7 adults as advertised. The trunk is small we folded a chair and had to put luggage on us while driving. On previous trips we had the wagoneer and Ford expidition and they were both better. The front windshield glass was given to us with a small but annoying crack.

All went very smoothly- got the car I wanted which was a pleasure to drive.

To pick up the car took over an hour and was outrageous.

The only hick-up at check-in was resolved instantly - we were sent to pick up the rental care having been given a bay number, to find there wasn't a car there. This was resolved immediately and we were given an upgraded vehicle.

Great experience all round aided by being first thru immigration - the value of global entry! MLB is the easiest way in and out of the States right now!!

Car had a lingering smell of cigarettes. Otherwise, all was fine.

The car was perfect for our needs. Avis staff were friendly and helpful, both at the collection and the drop off point. I would recommend AVIS