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+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4743708088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4743708088
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ACE Rental Cars, Auckland Airport Car Rental

ACE Rental Cars 2000+ ratings, 15 reviews

Auckland, Auckland Region, New Zealand

8.5 / 10 Very good

ACE Rental Cars - Auckland Airport Information, Car Rental Instructions & Policies

Store Location

26 Verissimo Drive, Mangere, Auckland 2022

Telephone

+64 9 256 9944 / 0800 502 277

Pickup from Branch or Car Park & After Hours Pickup

The ACE Rental Cars - Auckland Airport car rental location is located out of the airport

Please contact the staff to pick you up to ACE Rental Cars - Auckland Airport car rental when you arrived.

Once you have collected your luggage please call for collection by our courtesy shuttle. 【Domestic terminal】Please make your way to Door 8 of the Domestic terminal, near Jetstar. You will see a shuttle area. 【International terminal】Please make your way to Door 11 of the International terminal, to your left past McDonalds. You will see a shuttle area. Please wait for the yellow Ace Rental Cars Shuttle van and signal the driver. You will be transferred to our office for vehicle collection.

Return to the Store, Car Park or Key Box & After Hours Return

Please return your vehicle to our Ace Auckland Airport location at 26 Verissimo Dr, Mangere. Please note that during the hours 10pm – 6am, you will need to make your own way from this location to the Airport.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:30 -17:00
08:00 -16:30
08:00 -16:30
08:00 -16:30
08:00 -16:30
08:00 -16:30
08:00 -16:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original Driving License + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original Driving License + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
NZD 5/day
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
NZD 10/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 10/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
NZD 10/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 10/day
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
To be confirmed
capped at NZD 40

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500 for other car models.

NZD 5500 for Jeep Compass,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Jeep Compass,

Third Party Liability Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 mi from Auckland International Airport

Railway Stations

9.9 mi from Britomart Train Station

Hotels

1 mi from Naumi Auckland Airport

4.6 mi from Allenby Park Hotel

8.9 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

7.7 mi from Mount Eden Domain

9.8 mi from Sky Tower

10 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL
Map view of ACE Rental Cars Store Location
coordinates: -36.985959 174.7892579

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.

Location Images

Guest Reviews

Total points: 8.5 / 10 Very good

  • Vehicle condition: 8.0
  • Vehicle cleanliness: 8.4
  • Spaciousness: 9.0
  • Counter staff: 8.6
  • Pick-up location: 8.6
  • Drop-off location: 8.6
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • c.cargill

    Auckland

    5 /10 Average

    Reviewed: Friday, March 29, 2024

    The staff at pickup weren't very helpful and kept us waiting a long time for a car that looked like it had been through the wars. The passenger seat was extremely uncomfortable and the car was not new. It also smelt like the previous occupant smoked. The drop off location was not easy to find. Would not use this company again.
    Read More >
  • J.Lawrence

    Auckland

    4.7 /10 Average

    Reviewed: Friday, March 29, 2024

    Car was damaged and in poor condition inside and out. When we mentioned this the counter staff didn't seem to care. We weren't shown around the car or given instruction. It had alot of miles on the clock and we were concerned it would get us to our destination. The age and condition of the car it should not be on the road for hire. For the amount of money we paid for hire we did not expect to get something as old and damaged. We are going to put in a complaint to both ACE and AXA insurance. We are still awaiting the return of the $750 holding fee from ACE.
    Read More >
  • l.tang

    Auckland

    7.7 /10 Good

    Reviewed: Friday, March 29, 2024

    The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.
    Read More >
  • D.Alcantara

    Auckland

    8.7 /10 Very good

    Reviewed: Friday, March 29, 2024

    I have booked cars before and this time was the only that I didn't like much. The car wasn't economy as said before, also it was an old car, which made me be worried with some noises during the trip. Also the price on the app was totally different.
    Read More >
  • J.Hepworth

    Auckland

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Great team at ace, really helpful when I needed to extend the rental a few days.
    Read More >
  • J.Dvorak

    Auckland

    8.7 /10 Very good

    Reviewed: Friday, March 29, 2024

    all good
    Read More >
  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    très non rapport qualité prix
    Read More >
  • Anonymous

    Auckland

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    We were slightly awkward customers and kept changing details about where we were going to drop off/pick up the cars. At every point the staff were helpful and kind, and could always accommodate us whatever we asked for. It might be nice for them to make it clearer where drop-off points are not actually in the airport, though!
    Read More >
  • K.Hetherington

    Auckland

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Excellent service from start to finish very good service
    Read More >
  • Anonymous

    Auckland

    8 /10 Very good

    Reviewed: Friday, March 29, 2024

    Mid-sized sedan car was provided as the ‘mystery car’ on arrival. No issues with the car during the 2 week hire period. Easy process at pick up and drop off. Helpful staff and only 5-10 minutes shuttle away from the terminal.
    Read More >
  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Great car.We got a Hertz car as Ace had closed for the day by the time we got there.
    Read More >
  • N.Pasaoa

    Auckland

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    There’s is no afterhours support. After 4:30pm, there’s no one to talk to.
    Read More >
  • C.Pomeroy

    Auckland

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Car was great, staff was helpful,
    Read More >
  • L.Gillespie

    Auckland

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Car was more than up to the job required although sat nav would have been better as an option Staff at ace couldn’t be more helpful
    Read More >
  • J.Fakan

    Auckland

    8.7 /10 Very good

    Reviewed: Friday, March 29, 2024

    The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.
    Read More >
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