10 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: The response of the staff was very quick and efficient. They made small arrangements according to my needs.
Read More >8.8 /10 Very good
Reviewed: Friday, April 19, 2024
Like: Uncomplicated and very helpful! Thanks!
Dislike: Cigarette smell in the car.
Read More >9.6 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: Excellent value for 2 day rental of a small older car for visiting friends and family in Auckland. Great Rentals site is easy to find using a navigator on vehicle return as it's close to the Southern and South Western motorways.
Dislike: Distance from the airport takes a bit of extra time, but was OK as a compromise for a better priced weekend rental.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Car was in beautiful condition, exceeded my expectations by far!
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
Awesome little car, only downside was the GPS /radio was in Japanese, need to convert it to English
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
Staff were very helpful.
Read More >3.7 /10 Poor
Reviewed: Friday, April 19, 2024
The car was dirty and almost fallen apart - left car didn't close completely and right one didn't lock at all. The trunk door stuck most of the time. The back wheel made terrible sounds that everyone on the street were looking at us. I have no idea how did they pass WOF. Guy on the counter had very strong Chinese accent and have to ask him many times
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Nice car and good experience
Read More >5.7 /10 Average
Reviewed: Friday, April 19, 2024
We booked an economy car, Toyota Yaris or similar. We got a Toyota Vitz, no worries there. But the car was from 2012, had no Bluetooth connection, no AUX and no USB-port for charging. And it was an imported Japanese car which meant the radio only worked in the FM-range of 76-90 MHZ and so you couldn't even listen to music that way. You could find a station for a minute or two but reception was BAD!!!!!!!!!!
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
This was probably the best experience with rental cars, we ever had. Everything worked out perfectly well. The folks at Great Rentals were awesome!!
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Only the thing the car was not clean, But I was okay because the price was amazingly cheap. I paid 60 for 3 days only. Even the car was the immediate class car. Not a small one. I highly recommend this car to Travellers
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
The car used a lot of petrol
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Staff were very friendly and helpful.
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Excellent service, will use again in future
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
The car I got was exactly what I asked for and was really clean. The only downer is that the whole computer system was in Japanese and it could not be changed, there was also no USB port which is what I requested.
Read More >6.7 /10 Average
Reviewed: Friday, April 19, 2024
I book car whit full Insurance. (0 axcess), but Great Rentals ask me abou toll fees ($7.2) and labor cost and cleaning fess($160) are total $167.20. This cost they already taken from the holding fees.
Read More >3 /10 Poor
Reviewed: Friday, April 19, 2024
Horrible pick up experience. Rude staff. Tried to charge us our excess for insurance up front (claimed miscommunication). 7pm at night and the rude staff member tells us we need to go elsewhere. Another member of staff came to speak with us 10 mins later and finalised the pick up.
Car radio didn't work. Wasn't in english so we couldn't use for our whole trip
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Great service all over! the best prices around and really nice cars too!! we were younger renters and wasn’t aware we needed a credit card for a big deposit as it was but it worked out all good and we’re super amazed with everything
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Excellent rental would recommend this company to anyone. Great car, lots of space, nice vehicle to drive, great on the roads.
Read More >4 /10 Average
Reviewed: Friday, April 19, 2024
Hard to find pick up location. Staff were rude. Charged $500 at pick up that is not outlined in T&Cs that gets returned after 20 days, they refused to take credit card, this is not a normal process when hiring cars. They made me check the car for damage in the rain. Tried charging me for a window crack no bigger than 1mm that was not caused by myself. Take a week to respond to emails. Would not recommend.
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Car was great but old and have damage. That was fine since this reflected the prices the car smelt badly of cigarettes and all the electronics inc gps are in Japanese which is completely useless in New Zealand. This was explained to me as they were Japanese imports. Overall a good service, I would use again. But be aware that they hold your deposit for 4 weeks after you return your car for possible fines, tickets, etc which I had never experienced before.
Read More >7.3 /10 Good
Reviewed: Friday, April 19, 2024
It’s great value of money, just the car is really old and with Internet cafe smell, I have to open my window all the time. feel like they need to give the seats a quick wash at least once a month or 2.
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
Vehicle was not ready for pick up upon arrival
Vehicle booked for 9am I was running late
Arrived at 10am and still had to wait 30 mins while vehicle was being cleaned from previous customer
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Car was an older Japanese import and unfortunately the radio did not work otherwise it would of been 10 out of ten
Read More >2.7 /10 Poor
Reviewed: Friday, April 19, 2024
They will charge you for normal wear and tear and scratches already present on the vehicle. They have a dodgy business model. Don't rent a car from this place.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Great to deal with and good little car.
Read More >5.3 /10 Average
Reviewed: Friday, April 19, 2024
car was older 2006, clean but non english warning components, no radio, screens dangling from dash
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Enjoy dealing with Great Rentals, they're friendly and helpful, and really good value compared to other rentals.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
We received a larger car than expected. Given the very good price, we were a little wary of the company, but there were no problems at all
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
we got a nice SUV 2018 RAV4.
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Certainly have a wide range of options from really budget conscious to luxury. Smooth rental pickup and dropoff process.
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
Car was cheap but a dump, I thought I'd be getting a swift but instead got a very old paddock basher. I guess I get what I paid for, but ...
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
services provided by staff were brilliant - they feel apologetic due to the delay.
car should be clean thoroughly at the windscreen for safety purposes
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
In average good, what was no nice are the costume service, they didn’t speak with you, explain things and asking general questions. Costume service was poor need to be more friendly and improve few things
Read More >5.7 /10 Average
Reviewed: Friday, April 19, 2024
Car was a lot older than expected from displayed picture at booking.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
The Vehicle was late model and way better than expected for the price. I have already told friends and business colleagues about how good the services etc was
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Everything was fabulous
Read More >7.3 /10 Good
Reviewed: Friday, April 19, 2024
Audio system with gps in japanese language makes it impossible to use it
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Very easy transaction. Quick service to and from the airport
Read More >6.7 /10 Average
Reviewed: Friday, April 19, 2024
The car was very clean. Ran well. Staff were diligent about checking for damage before and after.
The little car served us well for the transfet
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
The car was what suitable for my needs
Staff were friendly
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
The car I got is bit older than what was advertise. But it was a bigger car
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Do ask about the excess and the insurance and they do not mention it. We had to ask a couple of times, I guess it was just the language barrier.
Read More >3.3 /10 Poor
Reviewed: Friday, April 19, 2024
① 予約車が準備されてなかった。
② 車の整備状態が良くなかった。
③ 傷だらけの中古車が手配された。
④ 対応が良くなかった。
⑤ 不満を述べると代車は追加料金との事
⑥ ダウングレードの車ならOKの返事
⑦ 2度と利用しない。
◎ トヨタRAV４（2006年製）車機能は満足
Read More >6.7 /10 Average
Reviewed: Friday, April 19, 2024
On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
1. It was a Nissan, not a Toyota;
2. The company phone line was disconnected;
3. Audio system and GPS was only in Japanese;
4. The lighter's fuse was blown.
Read More >5.7 /10 Average
Reviewed: Friday, April 19, 2024
The car was pretty old, the pick up driver/counter service didn’t answer the phone until 45 minutes after our arrival (and 15 after our scheduled pickup time), pickup ended up being an hour late, and the rental lot was in a corner of an industrial park by the airport.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Bonne agence malgres pas mal d avis négatif, pensez bien à appeler à votre arrivé
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
This is the 3rd time I have hired from Great Rentals and each time has improved with my last experience being excellent. Great car, great service, will hire from them again.
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
It was an old car, I couldn’t even use apple play. The deposit money will be refunded in 20 days which is too long, while other rentals would just take for 5 days.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Booked the RAV4 model guaranteed and got exactly that.
Fantastic rental overall, especially given the price. 40,000km on the clock but no issues whatsoever.
Definitely factor in the extra time for pickup. They will pick you up in a normal car so make sure to ask what registration is on the car doing the pickup and make a note clearly. Also make sure you have something to call in, SIMs are not really available on the arrivals hall from what we saw.
Pickup is outside departures before the W pink sign, outside door number 3.
Windscreen had pre-existing chips in them which make me a little uneasy - hope there's nothing under the hood being neglected.
Overall, will rent again.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Pick up and drop off very quick and easy. No logos on van but noticed the drivers uniform. Staff very friendly, car comfortable with lots of space.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Excellent Customer service, picked up a Toyota Alphard, bit dirty and smelly. Complained and they upgraded for free.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
All was great but the child seat could have been better. The provided seat was too big for my 2 year old.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
Was a little difficult with language. We are kiwis and all staff Asian descent.
We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
The only complaint is that the radio was in japanese so you couldn't listen to it.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Car was awesome for what we paid, it did the job exactly as needed and the customer service at Great Rentals was top-notch. Our first car had a faulty charging port so they instantly gave us a new one without any hassle.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
Very friendly and helpful staff, they were also mandarin speaking so it made things alot easier.
Read More >6.7 /10 Average
Reviewed: Friday, April 19, 2024
You took the bond on my credit card first. Then told me about insurance afterwards. So I took the insurance and you did a reversal of the bond but it hasn't been returned to my card yet. It has been 6 days already.
Also, the two people at the counter had very little English language skills. Seems strange in NZ.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
The staff were supportive and the condition of the car was good. I really enjoyed this experience, better than what I have expected.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!
Read More >6.7 /10 Average
Reviewed: Friday, April 19, 2024
Overall everything was good enough, the car a bitt aged, but did its job and price was guite low.
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
I was offered alternate vehicle
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
Very old car. Had over 100k Kms on it.
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
better than expection
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Lovely people. Easy and efficient. I would hire from them again.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Great car. Very spacious
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Easy booking, quick pick up and drop off at the airport. Great value for money.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Any issues where dealt with quickly. Very clean and very comfortable Toyota Alphard.
Rear tv and ac controls.
Scratches and marks on exterior off car did not faze us.
Plenty of room and space for the whole family is what counted thanks
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
Everything was good except for the part that the previous driver had left a lot of hair and litter in the car and Great Rentals did not bother to clean it.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
No usb charger or bluetooth
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Excellent value
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
pick up ok but drop off not good was accused of car not breing fuelled up enough ... So drove to petrol station approx 5km away ,and added 25 mins to drop offtime and getting to airport & where staff put fuel in which took only $5 more , he was appologetic but I was unhappy .. Only otherthing wasnot great english speaking during pick up & drop off..otherwise ok service
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Very efficient service. Nice car in great condition
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
The pickup point was near impossible to locate. They spoke of a 'pink P" sign to stand near, but it could not be seen and was not known by airport staff we asked.(We finally saw it and it was only visable from the incoming road)
The pickup vehicle did not have any log on it, and we were finally told the last 3 digits of the registration.
Read More >7.3 /10 Good
Reviewed: Friday, April 19, 2024
予想以上によい車は受け取れませんでした。スタッフは親切で問題ないです。車のシガーソケットが最初から故障していましたが、気がついたのがしばらく運転してからだったので、スマートフォンの充電ができず、グーグルマップが使えずとても不便でした。シガーソケットの修理は簡単なはずです。
Read More >6.3 /10 Average
Reviewed: Friday, April 19, 2024
The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
The car was pretty good, I waited only 10 minutes for they pick me up but both phone number given in my booking was wrong. They need to check it out.
Read More >6.7 /10 Average
Reviewed: Friday, April 19, 2024
Car was very old. Tyres were in bad condition, the radio was programmed in Japanese so couldn't listen to it or use it. The wheel alignment was badly out pulling to the left the entire time. This is a safety issue!
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Always very tidy and clean
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
They upgraded our car to a brand new Toyota RAV4 which was awesome
Read More >Esther Giesbergen-de
Auckland
8.7 /10 Very good
Reviewed: Friday, April 19, 2024
We had to wait by the pink W. But it didn't say where that was. And the airport staff didn't no this either.
Would have been beter if they had said by the pink W by door number so and so.
For the rest the service was great and the car as well.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
Car was great, ready to go upon arrival. A little confusion behind the counter at pickup, got sorted when help arrived.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
Car was great. Hadnt been cleaned properly it had dirt on back seat and seeds in door well.
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Biggest let down was I ordered a toyota corrolla bu got a toyota yaris> I am 1.9m tall which is why i ordered the bigger car
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
very good service, very helpful. thank you.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Will def book again. Very easy, nice car and great price
Read More >6 /10 Average
Reviewed: Friday, April 19, 2024
The car was good for the price I paid for the rental - just what I needed - right size & good luggage capacity. The car was not very clean on pick-up though - I had to clean all of the windows inside and outside just to see where I was going...It had not been washed for a while either I would say
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
Fast
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Helpful staff and quick process. Even picked us up from nearby hotel.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Very close to airport, complimentary pick-up and drop-off, very easy-going
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Great service, nice helpful friendly staff
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
great service,pick up was on time and drop off was smooth even though it was very early in the morning
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
The waiting time for the bond return is too long.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Staff were very helpful and courteous.
I would highly recommend and will definitely use again ✔️✔️✔️✔️✔️
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
I did opt for a upgrade and I was very satisfied that vehicle
Read More >7.3 /10 Good
Reviewed: Friday, April 19, 2024
The car is over than 10 years and the interior is not clear at all. The seat covers have stain. I booked Toyota Yaris while they offered Honda Fit to me
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
Car rattled a little, but survived teh trip
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Yes, I was very pleased with the Toyota Yaris for the price I paid.
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
One staff member picking up and processing. I waited an hour to get a car I rented for 4 hours!
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
The car and service were great. For a cheap rental the car even had satnav. I will use them again.
Google maps did take me to the wrong location for Great Rentals (around the back where there is no entrance)
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Just wondering when we get our deposit back?
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
the staff of Great Rental is great, helpful and kind.
I can't ask for more.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Car was lovely for what I needed
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
The car was clean and great, shuttle service from the airport was smooth. For dropping off just be warned Google Maps takes you to the wrong street.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Good quick service .
Read More >6.3 /10 Average
Reviewed: Friday, April 19, 2024
- Car met our space needs at a good price - this was the only plus point.
- In the end, the value wasn't worth the experience at all as the whole pickup and drop-off experience was handled extremely poorly.
- Pickup information may sound clear to someone who has visited Auckland Airport before, but is extremely unclear for someone arriving for the first time. The "Pink W" is not near "international arrivals" as specified, but actually near "Departures" - logically of course we were confused so we called all 3 phone numbers given to us many times to ask for help. As no one picked up, we had to ask airport staff many times, all of whom kept telling us there is no "Gate 11/Pink W" for arrivals and kept telling us to wait at the only international arrivals gate, which was where every single other rental company car usually picks up from.
- When someone finally picked up our phone about 40 mins later, we were told they were on the way and would be there in 20 mins (this is ridiculous as they were already given the pickup time and flight number). We had to make numerous follow up calls as no one arrived in 20 minutes and we were left waiting for even longer. Finally when a man came, he blamed us that he was late because we did not follow instructions and he had to come all the way from the pink W (this is literally a few minutes away, I don't know why he was more than an hour late!)
- The drop off procedure was much easier because we were actually given an address and we didn't have to rely on or wait for the company for long periods of time. It was also handled a little poorly, however, as we got an email from Great Rentals at around 9pm the night before asking us to meet in a location other than the originally specified address. Only the driver that drove us to the airport had good customer service and we had no issues with him.
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