Car Rental in Sydney, Australia

When we went to collect the vehicle, we had to pay for the Insurance, mathew was very helpful .

Quick check in/out, car was ready for collection and smooth process

Not the comments but complimentary for well structure process and hospitality given to us by the staffs, it was impressive

Excellent car and experience

Super helpful staff, no push to upsell, hidden charges etc. Vehicle was clean, fully fuelled and ready to go. Toll roads were automatically billed as used. Highly recommended!

The car is a new version and bigger size model. Condition of the car is good and the smell is pleasant upon entering the car. Free baby seats and additional driver are bonus as well

The office installations where very poorly looking, walls peeling off, etc. The staff wasn't very friendly and the person who process my documents took pictures of my credit card front and back, which I found very doggy as the security code is on it, when asking, he said it was for their own security, which I completely disagree, but he didn't give me other option.

Appalling service. Not the car I booked. I booked a hybrid. When I realised and asked for car I booked I was told I would have to wait 1 hr.

Its was an awesome car and excellent Customer service

Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality

The customer service and shuttle drivers were excellent and helpful. There was some confusion on my pick up point as they were under the thought my flight was a domestic one, but they contacted me, rearranged pick up, and gave me easy, specific directions on where to meet the driver. Overall very pleased with the service.

Great prices in comparison to other sites. Smooth and effortless collection and drop-off. Courteous staff were very helpful and al the extras I asked for were also included as per booking. Car great, clean and ready to drive without fault. Very happy with this booking and will booking again.

It would have been helpful if the counter staff in sydney had told us about where to drop the car in Brisbane. We found the drop off point off airport quite by chance, which saved us driving to the airport unnecessarily.

Excellent service and vehicle form East Coast.

Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.

The overall experience was brilliant The only issue I had is when I went to drop off the car the gps took me to your old address

Told prior to booking 2 large suitcase of about 80cm fits. It doesnt fit well unless you take the trunk cover off. Sharing as fyi in case you rent this and habe 2 large suitcases with you. Luckily one of our suitcase is 78cm one is 82cm so we placed wider one first then the smaller last. Had to wiggle few times for the trunk to close. Had to drive it with several bird poo on its moon roof, first stop seen myself wiping it off. Thought the crew handing me the car could’ve done a quick one min to wipe off. I didn’t mind doing it but scored rightfully as received so hope they add the consideration for the next customers if they want a 5star clean score. Ultimately all the staff we dealth with was very friendly and supportive so thanks again heaps ! We will rent again and hope its a 5star clean next. Cheers

Car was small and low powered but suited our needs and purpose for this trip. Staff were excellent. Friendly and jovial. Answered all questions and took care of a minor problem without hesitation.

Goldcar was great the MG3 is not it’s horrible but that is the manufacturers fault not goldcar they were great

Car was perfect

I was travelling from India with 2 old age people and 1 infant and I booked car to pick up from Sydney airport and drop off at Canberra. Actually I have booking through qeeq website and when I booked at that time I don't have any physical card or neither anything mentioned about it on website. So when I went to Sydney airport to collect the car the staff member told me he need physical bank card according to their policy . I explained my whole scenario but he didn't convinced. One of my friend with me who having licence and bank card with him but still the staff member has denied to tranfer that booking on his name. He told me to rebooking again which is cost me additional huge amounts. So finally I have to called my friend to get my bank card from Canberra and delivered to sydney airport. When my friend came with the card they don't have any car available and they arranged from domestic airport after wasting another 1 hour. So totally I have wasted a lot of time and money. I don't understand that if I have my licence with me, then what is the meaning of physical card and I told them i will pay through tap on by using the same account. And If physical card is that much important then why they allow to book through website? In some case I think they should also have to understand. They can transfer the car on my friends name but for some extra money they didn't. I will never use this services again.

I was given amazing upgrade to Pick up truck, the staff member made our day.

The services at the counter was quick and good customer service

Simba exceeded expectations. Everything about them starting with pickup from airport to their office till return of vehicle was amazing. the staff was super friendly .

Booked a mystery car and was thrilled with the car we had. Superb service at Avis desk at Sydney airport.

Lovely staff

Exceedingly helpful and courteous staff who made the check-out and check-in process simple and quick. Also the shuttle bus operators Tom and Justin were just amazing in their attitudes, helpfulness and friendliness, they're a perfect example of excellent customer service.

The shuttle driver to pick us up from the airport didn't have our name on his list. After a lot of huffing and puffing, we got on the shuttle and came to the rental company. This could have been avoided.

Lots of extra charges... extra driver, toll administration fees

Nice to be upgraded at arrival. Was more car than I needed and ended up with a higher insurance quote unexpectedly due to purchase at airport.

Staff were so helpful and friendly

Amazing staff I was extremely anxious because my flight was delayed and wasn’t going to be able to get to the pick up office by 8.30pm I I was really was upset as I had no way of getting to hotel which was quite a distance away and then to try and get the car the following day The young lady was very sweet and understanding and offered to wait I arrived at 8.40 to collect car and was so relieved that she did this for me Just truly wonderful The young man when I dropped the car off was lovely as well I will definitely use Simba car hire again Very prompt refund of deposit too

Great car at good price and excellent customer service.

your navman desperately needs an upgrade. if i did not had previous knowledge of where i was and where i was going i would have been terribly confused . otherwise the car itself[it was a honda] was great,the mpg was excellent.if you upgrade the navman i would definately use your company again

Prompt and friendly customer service from counter staff, clean and new vehicle provided

Helpfulness of staff, and easy location near airports, means we will defiantly use July again, on our next trip! Also, not all other hire companies offered different pick up/drop off locations! Only minor niggle, although the inside/outside of the car was clean, the inside of the windscreen was dirty, which only became apparent as night fell!

Pick up was relatively easy and instructions and info given clear and concise. However, disappointed with car availability and its size.

Great value for money deal. Staff we friendly and helpful and whole process was a breeze. Happy to use them again!

Totally satisfied with everything great service my staff and car was amazing to drive

Surprisingly good

The van exceeded my expectations and will use it again

The car and experience from customer service was amazing!

I thought the car( Toyota hybrid) was extremely easy to drive and very economical

The car they gave us was brilliant and very economical - Skoda Kamiq

Great prompt friendly service.

Excellent service! Needed vehicle for an additional day and was able to do it quickly over the phone.

Car excellent, no issues, APEX excellent throughout

poor condition of the car and provide the different car show in picture(Hyudai Kona was show in picture )。Different level of the car The car was old (Mitsubitsu ASX )and it use a lot of gas。Car power poor。although we are late to return car，but the staff do not remind us the closing time of the drop-off location ，we drive to there, was closed, the hotline is busy, finally we need drive to city drop-off location to return the car，Yes，I know it is my false, but if the staff remind us the closing time, we can save more time.

No birds is how all car rentals should be. Easy processes, collection and drop-off. Great staff, easy to find and good selection of cars

The fastest car rental pick up and drop off. I love that you enter your details online and only need to verify on the day, rather than provide them again (which seems to be the case with many other rental agencies).