I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
good service. Car clean, good conditions.
I just not happy they push me to buy toll road card when it is not as necessary as they said and it is more than $40 usd. If you will rent a car in Florida there is more options for transit, not mandatory buy the toll card. The rest was good.
Car showed a warning light which was a bit off putting, but otherwise excellent. Counter staff brilliant on arrival as one of our party on later flight and driver went back immediately to fetch
I was also very surprised to be charged a premium to got to Arran
“Smooth transaction but better customer service required”
About Easirent:9.7/10
Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!
Pick up location not clear - long wait for pick up. The rental person I spoke to was excellent - very nice, there was an older gentleman who was speaking to another client - mainly confusing them
“Poor car rental experience but great member of staff on reception.”
About Easirent:8.7/10
VERY TIME CONSUMING GATHERING ALL THE INFORMATION REQUIRED TO PICK UP. ALSO, AS I ONLY HAD £1500 ON MY CREDIT CARD I WAS FORCED TO PAY IN ADVANCE FOR PETROL I NEVER USED, RETURNING THE CAR BAck with virtually half a tank of petrol in it. On a positive note Ryan on reception is a credit to your organisation, and probably one of the reasons you are still afloat. Had it not been for him remaining calm and trying his best to help me I would not have picked the car up and certainly would have never used you again.
The car was good - a Skoda estate.
My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there.
It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times.
Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!
Car was adequate for our trip. No problems with counter staff very courteous. Had problems finding the drop off location, street name not the same as given instructions. Otherwise it was a good experience.
The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Scott
-
-
-
-
View more >-
-
-
-
View more >Globetrotter
-
-
-
-
View more >J.S
-
-
-
-
View more >F.Franceschin
-
-
-
-
View more >-
-
-
-
View more >John Woolman
-
-
-
-
View more >L.Goody
-
-
-
-
View more >M.Murray
-
-
-
-
View more >-
-
-
-
View more >P.Kempler
-
-
-
-
View more >-
-
-
-
View more >I.Sadek
-
-
-
-
View more >T.Carlo
-
-
-
-
View more >J.Marshall
-
-
-
-
View more >Dom
-
-
-
-
View more >R.Darsi
-
-
-
-
View more >A.Brammall
-
-
-
-
View more >-
-
-
-
View more >c.bourret
-
-
-
-
View more >Hot Destinations For Easirent
Check out this.