CAR RENTAL REVIEWS ON ACE RENTAL CARS AT SYDNEY INTERNATIONAL AIRPORT, SYD

This was first experience with ACE Rental Cars and they have been very good and considerate.

Car was almost brand new. Top condition. Staff friendly and helpful. Additional insurance was offered, but we did not require it.

Pick up from airport was ok. The staff could look a bit more enthusiastic and professional. I don’t mind the premises as I prefer to have a good price on the rental. The car had more damage than was originally listed and the upholstery was so incredibly stained.

The rental process was very smooth.

The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.

The pick up and drop off service is terrible! You should be more organised and fast. Also use the right communications

All good

The Parking break of the car was broken.

Mr Hasan at the counter was very helpful and made whole process as simple and transparent as possible. 5 stars

Long time to get the car.

The staff is very nice and the car is good but just quite dirty. The way from the company to the airport is quite long, including the waiting time for the shuttle, the whole process needs an hour.

Reliable and easy.

Counter staff efficient and helpful

Great booking platform and prices - will use again

ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).

Great!

Everything went smooth! Definitely use them again.

Very comparitive price. Great app!

A bit difficult to reach by phone. We must keep calling many times.

Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall

Got car model upgrade and car condition all very good

The Ace car was in extremely poor condition. I had to get a staff member to come out and list some more dents/scratches that weren’t previously listed which delayed my departure

All good

Yes

NA

You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!

It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period