Cars are larger than expected (booked a small SUV and got a Seat Ateca, which is a medium sized SUV). Pick up and drop off went smoothly. Price very good. Car condition as new.
the car was dirty outside. Usually I get clean cars from them.
I knew that they will charge 45 euro for pick-up after 11pm, but this is not written in the contract or in any case I didn't find it anywhere. it should be clarified
I arrived in Venice at 10:15 pm and the employee at the pick up told me that, had I arrived after 11:00pm, I would have been charged of 45 Euros, a penalty that is not mentioned in the contract "since it doesn't happen often"! This is a very serious and unfair violation of a correct communication to the customers. I am not questioning the choice of the company about charging extra money for late evening pick-ups, I am greatly disappointed that the company doesn't mention it in the contract. I can't accept this way of behaving, I am not going to recommend Sicily by car if this lack of communication doesn't change.
no flexibility in helping me adding the second driver. I ended up not adding it.
About QEEQ:8.0/10
For crediting my points, I'm requested to post documents that Sicily by Car is not providing me. the only document that remain in my hands si the final check after the return. I have to submit it 2/3 times before it will be accepted despite the facts it has all the requested info in. Very annoying waist of time.
The staff at the service counter was very nice and helpful. Once we got near the car area, we could not find our car since the car key had dead batteries. We asked to be changed but the guy refused. Also, the car was not clean from the inside.
“Excellent service from both Easyrentcars and Sicily By Car”
About Sicily By Car:9.0/10
As usual Sicily By Car offered an excellent level of service at reasonable cost. The car was relatively new and in good condition. The counter staff were helpful, pleasant and efficient.
About QEEQ:10.0/10
Great booking website. Easy to navigate. The free cancellation and rebooking is certainly an advantage. On this occasion I booked and then rebooked at a lower price.
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