HERTZ CAR RENTAL REVIEWS

I had a little extra charge to adjust the pickup and dropoff time

It could be a bit easier to enter pickup and dropoff times in search instead of defaulting to 12 all clocks should be 24hr

スタッフの数が少なく，日本語も全く通じないので時間がかかりすぎた。車は古く両サイドミラーが汚くて見にくいし、バックモニターも途中から映らなくなった。燃料を満タンにしたが帰りの空港までの走行で少し減った為か、後日100ドル請求された。 今後Hertzは利用しないだろう。

予約は簡単で使いやすい。 価格が安いかどうかはわからない。

The car was dirty and smelled like marijuana.

Muy buena atención con atención VIP

Para arrendar no estaba en linea la opción con neumáticos para nieve (muy importante en Calgary) en invierno).Eso hizo demorar y no conocer el costo con anticipación. Al coche también faltaba la opción calienta volante.

応対してくれたスタッフの手際がよく、スムースに乗り出せました。車の状態は最高で、長距離のドライブも快適にできました。

当初予定のフライトがキャンセルとなり、一日遅れの到着となったのですが、現地との深夜のやり取りで、当初の予定のキャンセルや、新しい予約への対応も円滑に進めてもらえました。

1. The car provided was smaller than originally booked. 2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car. 3.Returning the car is very fast.

Great

Great

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I undertood that part and paid. was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointingas my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

Provide a cool swap from 2wd to 4wd :) felt much better on gravel drives.

Thanks for providing.

Very disappointing. Car that was booked and paid for ,not available. Had to take an electric car which was an awful experience in Norway in winter, spent half our holiday charging the car. Won't use Hertz ever again.

Well Ok I guess but I can't help but wonder whether we would have got bounced or not if we had booked directly with Hertz

The check in desk was manned by one one person, later by only two. Long queue. More than 35 min waiting.

Great value!

UPGRADED OK

Hertz said they had no cars available because I had booked less then 24hrs before my booking. The lady at the counter said she didn't have to honour bookings that were booked less then 24 hour before the collection time. She confirmed this with her colleagues. She said try other companies but they are probably full as it's Christmas eve. I tried a few other companies and they all had no availability. I went back to the same hertz counter and lady and asked if they had anything available. She said no. I asked was there anything even a van, anything. eventually she said they had a Tesla but it was over $1000 for the 3 days. I had already paid €254 to QEED. The $1000 was too much. I contacted QEED who asked me to ask for a letter saying they had no cars available, I asked the lady at the counter for this, she said she can't do this but to ask the manager who she said was somewhere downstairs. I went looking for her for about 20 minutes asking other staff in the car park etc. I then came back to the counter and said I can't find the manager to the lady. Then another lady stepped forward who was the manager. I explained that I was told there was no cars but I had a confirmed booking. She instantly said take any car as if there was no issue in the first place. Of course I was delighted with this. The lady who made everything complicated then processed my booking as if nothing had happened. It was stressful and I don't understand why it was made so complicated. The lady behaved as if nothing happened. Even how she said they have no cars was as if she was saying something totally unimportant. Strange experience, I think the staff must be exhausted as it seemed like dealing with an emotionless person. Its as if she was telling me where the bathroom was not 'we don't have any cars and your holiday is potentially gonna be very stressful lets see what I can do to help.' Luckily I was on my own and felt quite relaxed as I wasn't in a rush this day. In the end I got a TESLA for the same price which was great. Just odd to priced at $1000 + then told its no extra just take anything. I am a gold member of Hertz perhaps that helped. I don't know. Everybody else was great to deal with expect the lady at the counter. Very strange.

My experience with Hertz could have been better.

借りる際の手続きもスムーズでした。カウンターの方も親切な対応をしていただきました。

比較がわかりやすく、その後のサポートも色々あり、大変助かりました。

When we arrived there were no other customers and one desk staff. I approached the staff member and was told very abruptly that they were with someone else who was out looking at vehicles. It was a long wait for the other customer to finish and a long line developed and even though other Hertz staff were present they didn't start helping, even though three of them were involved Ina discussion about a birthday. It took about 50 minutes to get the car.

Nice and neat car. Spacious for our luggage requirements. Relatively new vehicle. No queue at the pick up counter. The only downside is that the car pick up counter is located at the basement at a location away from the airport and hence it was inconvenient to reach there with so much luggage.

Qeeq.com is a customer friendly application. Your help desk is very efficient and is always available. I had a couple of queries that were promptly and fully answered.

Car was clean, but SO MANY dings and scratches. I was VERY worried they would try to blame me when I returned the car. They did not try.

QEEQ has been a pleasure to use. I am VERY please with the app and the price quotes.

The location comes up as hertz downtown which doesn’t correlate to the actual location

Car was easy to pick up and the staff were friendly and professional.