EUROPCAR CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

My car was located on term 1 which took more than 60 mins to bring into term 3 as per my request originally!

As perfect as expected

In Sharjah you have to call Europcar to come to the car drop area.

The Wait was an appalling experience, extremely slow processing of customers and a long queue developed. No communication as to why it takes so long to process a person - 20 minutes each client? seriously bad. My car had to be brought from a different terminal.

it took 1 hour to get the car, i didn't get the Passat Volkswagen, Europcar offer a Pajero Mitsubishi, and i took it because i don't want to get more late.

I really dont know were to start from!!! I booked a car on easyrent cars company europcars. I was very very dissapointed with the staff who were running the europcars at Dubai airport. Me my husband and my 2 year old toddler were exhauseted due to the lateness of flight wen walked into europcars 3 staff memebers were free doing nothing besides talking to eacother 1 was in process of serving a customer we waited their for 45 mins and we did not get served my husband approached a stff member 3 Times and he was told wen we call u then come to the desk they were so rude and so unprofessional at the end we walked out due to the wait. So then we booked a car from HERTZ they were very polite and we got a car whithin 10mins.

They charged me with extra amount and I didn’t receive the receipt

Grt service

It took me more time to hire the car from the counter (2 hours) that it took me in the plane. Terrible.

The did not send the invoice details by email: turkiemt0@gmail.com

Very bad to keep your customers waiting for 3 Hours while you have recived bookings in advance and you should be prepared

The car rental exceeded my expectations.

I had rented a small car, i wanted to upgrade, as i didnt expect such a small unstable car, Europcar chargred me too much... (300 AED in 10 days) comparing other compaines this to much for such upgrade ( i had upgraded to Toyota Yaris) Other point, I asked over the phone about the extra insurance, i asked if the insurenace other aspects such as theft wavier, windows, PAI....atc (same items with the easy rent car insurnace), and nit only the CDW they told me yes over the phone, even you charge 30 AED per day vs 20 AED from easy rent car i choosed to go with you, but when i purshazed my insurance they told me it only covers the CDW, so i paid more i took less...

Price is high for that type of car.

The deal mentioned A6 or equivalent ans we have got infinity Q50 which is a much smaller car. We could not even put two suitcases in the trunk. Had to carry one if of them in the backseat. My only worry is that on the easyrent website there were much cheaper deals with europecar that showed infinity Q50 or equivalent. So the result is that i dont trust the website anymore as I used to.

No

No

Like: The car was in a great condition and friendly staff
Dislike: The pick time was rather long.

Like: All the above
Dislike: None

Like: New vehicle.
Dislike: Fuel was not filled full. As a result very difficult to return same fuel level

Cooperative staff

I didn’t got the car I had requested Unfortunately the car Nissan was an old car and have many scratches not good at all