EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

Check the windscreen water reservoir has water in it.

i had a rather run down abused car at this location, apart from the bonnet and boot, every other panel had a ding or a dent on it.

The staffs were helpful and efficient. They were holding our name at the airport arrival hall which made us fspot them easily. Cars were clean. Pleasant experience!

The car wasn't exactly what was advertised but it was pretty similar. And the car was in really good condition. I would recommend it.

The only downside from Europcar was that the car was really old and out dated. We did rent a similar car category from the airport 2 days back and we got an excellent car but this one wasn't great, old, needed a lot of pressure to raise up on the highways. Otherwise the staff at KL downtown was great and the explanation given to us by Tanu (europcar staff at KL downtown) was good too.

The customer service of easyrentcars are exemplary. I contacted them for something and it was well answered with the desired explaination so overall happy with the service, will definitely recommend to friends and family.

Location and flexibility for different pick up and drop off location is a plus point.

Need to work better on the app functionality for pick up and drop off at different locations.

Good quality and service.

User-friendly

Location of counter was extremely hard to find even though staff were extremely helpful.

Lovely car and staff. Just one request, next time please suggest earlier where one should find the staff for pick up as that took 10 minutes & curiosity :-)

The car was not how I expected as it was quite old. I paid more and chose Europcar as I have experienced cars as good as new. This vehicle had run a lot of kms and was not at all fuel efficient as it was old and not maintained. Just the outside was good... this is not expected from Europcar.

1. Car smell likes old rug with sweat smell 2. Tires are different between front and back which is Continental and Ling Long. Also, tires are out of date should be replaced which almost kill us as it couldn’t hold on the road when it’s raining. Importantly, I checked their pressures. The left front was 26 which is lower than usual 31 and right front was 40 which is higher than usual 31. 3. The functions of the car is very poor. The side mirror is manual adjustment which is very old fashioned for 20 years ago. Even my first car is electrical adjustment. Air conditioner couldn’t changed the temperature. I tried to set the temperature to 30 celsius degrees. It turned out to be cool mist and temperature still 20 celsius degrees. 4. No ABS which is very crucial as I drove to Cameron Highlands and Genting Highlands which have many steep turns. This car almost killed us when I drove back. There were many steep ramps and I lost in control with the wheels. Brakes were locked. I had to used the hand brake. The car almost fell from the road and dropped from mountain clip. The car was on the opposite side of the road almost be hit by the car from the other lane. Luckily, they saw my car was not in control and they stopped in time. 5. No remote key . 6. I couldn’t start the car more than 10 times It’s very scary as i was on mountain. 7. When I turn, the car had noise sound like broken shock. 8. Window wipers were in wrong place. Poor visibility and wipers were broken. After it wiped u can see that the water still left on the window. 9. When I drove the car on the straight road, i found that the car was always go right. 10. The steering wheel is very heavy likes it’s not a power steering wheel. I asked to chang the car when picked up but the officer said that no car at all which was not true as I saw many car in that parking lot. I never encountered with the poor car like this car before in my 15 years experience of driving.

Friendly staff from Europcar, the Manager serve me by himself when he saw me standing while waiting for the staff to attend me.

Great apps

The staff doesn’t speak much English and the car was unwashed and dirty.

We drop the car VDB9325 on wednesday 1 May 2019 at 2pm. However, we accidently left our Touch and Go card. How can we please get it back? My number is 0138804580. Thank you

It is a great experience with Europcar. I would like to book with Europcar once again.

The 1k advance fee payment via credit card is a huge amount and will only be refund at a later date. This may only be the downside factor.

Good service. Everything was fine.

Good work

Waited quite long to pick-up the car. Car wasn't ready when we arrived at our stated time.

G

G

There is no pickup counter but you just need to look out for the guy in green uniform. We were an hour early from booking time and he was there waiting. Good service and the car is in good condition.

Easy to use