Overall satisfied. Fuel is full, Toll Tag is stick to the front mirror, car perform like new, staff is nice & the office location is just walkable distance to our hotel. The only problem was the car's front mirror & side windows were dirty & hard to clean up with just tissues. Also the returned process is blazingly quick.
The car really did exceeded my expectations. The counter staff told me that it would be squeezy for 4 but it was quite spacious. The boot could also fit more than 1 large luggage and 3 small ones. The car was very smooth to drive so it’s very comfortable.
“Average experience, but will never go back to this rental”
About East Coast:5.0/10
Counter staff is very friendly, however when she did not communicate with the staff that is preparing the vehicle, creating a lot of unnecessary trouble, had to remind the staff regarding the request due to confusion. Staff are in a rush to complete the process just to keep things moving . And informed us to get the insurance from them instead, asking us to get dual insurance to avoid the deposits.
It was a breeze at the counter. It was also nice of them to hold on to the car since we were a couple of hours late in picking it up. They offered to move the booking time to the time of our pick up so that we can return it at the same time the next day which was really nice.
The condition of the car was good, fuel was full, booster seat was installed when we asked for their help.
Overall, really appreciate the great service and experience of renting the car.
About QEEQ:10.0/10
Worked well in comparing rental prices and booking in behalf.
Old high mileage car ie 136000kms and car condition reflected this.
Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.
About QEEQ:9.0/10
Ambiguous emails received about what paperwork to produce at car pick up i.e. passport stated as being needed yet we were traveling domestically and live in the country. Customer service via chat line resolved the matter ie passport not needed, but didn't need that added problem.
Our family was there 1 hour early to pick the car. But we were told to wait till the time then we can collect our car. After all, everything thing is smooth.
Long 3 weeks to receive back pre-authorization.
Was told that was not allowed to drive to Mount Buller. What if I had rented for this?!?!? Never got this kind of restriction or warning when getting a rental car.
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