LOCAUTO CAR RENTAL REVIEWS

The pickup was fairly quick but the drop off was painfully slow an be there wasn't even anyone else waiting before us! We missed a shuttle and had to wait simply because of the slowness

car was much smaller than we booked. had challenges to fit the luggages. they said its in the same category.

Awesome customer care. Accompanied to the car by a series of very polite ladies. Car was a brand new Fiat 500L (650km on the clock), which was a slight disappointment having chosen a VW Golf, but the car was super clean, full of fuel and well prepared, so can’t really complain. Would recommend 100%.

Fairly straight forward, €10 cheaper than rental companies’ own site for 5 day rental

Counter staff really helpful. Really fast and close to where you check in for your car. Full explanation about the car given and whenever we arrived with the car they just as fast.

We landed in terminal 1 and car centre was in terminal 2. That apart everything else was good

Good

Good

Great company. Very nice staff. Quick deposit return (next day after drop off). Brand new car.

10/10

The pickup time was horrible.

We were told the vehicle was a Toureg or similar, and at pickup, they said Locauto does not have these type of vehicles.

Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was: - unable to read the card correctly - unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients..... So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude

Car from Locauto was fine. Expensive but that is just what you get with an automatic car in Europe in August

Great as always

Recieved an upgrade of 30€ for a whole week. Very good Diesel from Locauto.

The office is not clearly indicated when you landed at the airport People are nice at the offices (pick-up and drop off) But when I drop off, they don’t check the car because I left my wallet inside and this is the next customer who write me to inform the lost

Terrible experience picking up the car

Easy and very helpful

If you do online booking, they ask for security deposit 500 euros in rome airport while they say that they charge in security deposit if you do on counter booking and off hour car pickup is not easy while this issue should be addressed.

Great customer support, easy to book and got better rates from other booking agencies

Picked up car at Venice Marco Polo airport. Counter is located in parking P1 third floor. Checking out the car was a smooth process. The car was clean and in good condition. Had a punctured tyre during the trip and they provided a workshop for us to repair. Overall communication was very good.

Contacted the UK call center for more information. They were quick to pick up and respond to all inquiries.

Polite and helpful checkin staff. Located right outside station. Would use again.

Locauto did not have the type of vehicle specified when I created my booking at all. Had to agree to drive in a vehicle with less space, leading to difficulties having all luggage in the car, and cramped seating.

Tout est excellent, sauf longue attente au comptoir, ce qui est normal vue la periode très touristique.

Tout s'est très bien passé!