I would not reccomend dollar. They didn't not have the car I booked for and despite me calling them the day before failed to inform me that they didn't have the car size I had booked. The car I picked up was dirty. And now when I been try to reach their customer service there is no response. Stay away!
the staff at pick up were wonderful to deal with early hours of the morning it was a pleasure after a long flight friendly and helpful staff made it an enjoyable trip thanks very much to the girls at the Dollar counter
When dropping the vehicle off the representative noticed damage (a scratch) and accusingly asked "What did you do to the car?" We informed him the damage was there upon picking up the car. And he rudely asked "Did you document that?" Which we did and showed him the sheet.
“Computers were a problem on the day and my order had to be processed manual which the staff did well”
About Dollar:10.0/10
Computers were a problem on the day and my order had to be processed manually which the staff did well but I still had to wait an unacceptable time in collecting and returning the car. I now have to go to additional effort to get my security deposit back unless this is something you can sort for me now?
Otherwise I was told to ring a 1800 number.
“Las Vegas - Zion - Bryce - Kanab - Grand Canyon North Rim - St. George - Las Vegas”
About Dollar:8.0/10
Pick-up and drop-off were very easy and fast, with no delays. There was a communication barrier with the staff during pick-up, which resulted in an additional roadside assistance insurance. After contacting QEEQ customer service and through their negotiation, the fee was successfully refunded.
“Everything was good except the price ended up DOUBLE what I thought it was going to be when I reserv”
About Dollar:9.0/10
The car was what I expected. The counter staff was very friendly. However, I was expecting to pay the amount I agreed through easy rent cars service, only to find alot of fees and other charges. So I dont feel good about the service when I end up paying double what I originally thought the price would be. Maybe you could let people know about the other charges before we are on sight and have to choose on the spot. I felt I wasn't told about everything before we arrived.
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