AVIS CAR RENTAL REVIEWS

The car was new : just 24 km : it was perfect ! No queue at the Avis counter and clear explanations were provided in a very short time.

Very long to proceed on the web site : when I selected a car I got many pages to fill in, then I finished I got an answer than the car is not any more available or the price is actually double ? The opening our of the car rental companies are not provided on QEEQ web site. I had to go on each company web site to be able to find the company suitable with my flights.

Excellent! Superb customer service. Car was clean and big with built in navigation (helpful if phone does not have internet service immediately in foreign country).

Reliable platform. Only I had to pay bumper to bumper insurance at service counter as it did not charge through QEEQ. So had slightly less spending money in country.

Dear Avis company, Everything was good from your side, however I booked Sedan Car or Similar but Avis gave me Hatchback car or similar, In Hatchback car rate are cheaper. Kindly Issue me some refund

Perfecto, me trataron bien

Todo bien, muy intuitivo

Not enough staff on counters and a very long queue for service

Pick up was fine. A little tuition about the car would have been helpful as unless you drive particular models there are variations which can baffle. Our main issue though was directions back to the drop off point. Sat nav didn’t take us to the right place. Directions generally in Norway seem to be less than perfect though.

Very long waits in the terminal

Very simple process and good prices

Car was old. The price was expensive for such a car.

No comment

Received a Mazda 3, great car. Slightly small, but comfortable for 3 adults

A few small bumps & scratches on the car. Inside was clean. Staff tried to upsell with insurance & fuel prepay.

Platform worked well, advice on dealing with counter staff helpful to avoid the extra charges. Good price.

친절함에 감사드립니다.

빠른 도움에 감사 드립니다.

The initial car was too small, despite us booking for 5 adults we were given a tiny SUC that we would not have fitted in. However, the agent at AVIS was extremely and offered an upgrade at a fraction of the normal price which allowed us to have the room we needed.

After 5 attempts to book, due to constant bookings be cancelled, we lost money in the exchange rate system that is used.

The counter staff tried to sell an insurance. As we told him, that we have allready the one from AXA, he was a little bit angry.

El coche necesita alineación en su dirección . Se va hacia la izquierda cuando no se tiene el volante . Además hay que cambiarle la goma en el limpiador de atrás .

Cuando quise cambiar la hora de recogida me dijeron que no se podía . Llamé a avis y me dijeron que no había problema . Que ellos garantizan la reserva hasta 24 horas después de la recogida original .

Al ir a recoger el coche tuve que esperar casi dos horas de espera. Tenía reservado GPS y no tenían disponible. El coche facilitado era de gama superior a la reserva, muy satisfecha.

Excelente

We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.

Love this platform and almost always find the best price on it regardless of the travel destination

I needed to pay extra that I wasn’t expecting. Insurance I believe. They also didn’t ask for extra drivers so I forgot to do it at the counter.

Top quality car and service. A little difficult with locating the car park for drop-off. Instructions could have been shared beforehand. Really good experience overall.

Excellent service. Best rates . Will use again.

Dropped car off on time, no problem, but told there is a net charge of $108.03 The desk staff could not explain why! I was told only the manager could waive this charge, he was on the sick. I have emailed him and have not as yet had a reply!

QEEQ.COM booking worked well but very upset when I returned the car to be told there is a $108.03 extra charge. I might need QEEQ.COM help to sort this out.

AVIS gave us a Passenger Van that broke down suddenly on the morning of 25-12-2025 in the mountain of Bryce Canyon, Utah. AVIS left us stranded in a cold place. We had to seek the assistance from the Park Rangers to transport my family of & and luggage down to the town centre in Bryce Canyon. AVIS did not offer an immediate replacement vehicle. We had to find a hotel on our own for the night. The next day, we had to seek help to find transport from Bryce Canyon to Las Vegas. The costs of transport was exorbitant at USD1,500-00 due to a long distance as the taxi had to come from Cedas City (95cmiles to Bryce Canyon) and from Bryce Canyon to Las Vegas (265 miles). AVIS has a branch in Cedas City, Utah but was not willing to offer an replacement vehicle or offer any temporary transport to Cedas City. We had not only had to pay the taxi fare ($1,500.00) and hotel (about $276) but also lost almost 2 days of tour time. AVIS did not even offer ANY ASSISTANCE on our ordeal. When we requested on numerous times for the reimbursement of taxi fares & hotel costs, AVIS only offer 3 days rental on next visit and $100 after appeals. When we return the van to AVIS in San Francisco Airport, we met the Manager, Ms Autumn Post, who promised us that she would look into our reimbursement requests. We emailed on 2-1-2024 to Ms Autumn, detailing our ordeal and receipts of taxi fares & hotels, until now, we have yet to hear from Ms Autumn. We felt disappointed and angry with the very poor service standard by AVIS.

QEEQ only offered assistance on our request for the reimbursement after we return the van. So far, no news from QEEQ. I supposed the service standard from QEEQ is equally poor as AVIS..