“Easy, disappointing as there were hidden things that we were confronted with at the location.”
About SURPRICE RENT A CAR:7.0/10
It was a big surprise that they didn't accept my American driver's license and made me pay an extra $300 to be able to rent the car. Also, why do I have to drive a manual shift car in 2022? Shocking...
About QEEQ:8.0/10
The process was easy, maybe state certain restrictions in a more obvious way so one won't be held hostage at the rental place to pay extra charges.
As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.
The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.
Muy mal servicio. Entregan coches llenos de toques y rallas por todos lados que notificas pero dicen que no pasa nada, y a la vuelta te hacen un teatro y te obligan a pagar por defectos ya existentes en la recogida.
Fatal, no volveré a viajar con ellos.
About QEEQ:7.0/10
Menos mal que reserve el seguro a todo riesgo con QEEQ.
Very efficient, very cheap. Only issue: they really pressured me to take out extra insurance. Other reviewers make the same comment. Pretty clearly, their business model depends on making money from selling renters insurance. I had to insist really hard that i absolutely did NOT want the insurance they were trying to foist on me.
Car quality - good. Inspection showed several scarves what is a downsize for a minicar with 21000km only. Manual transition is in poor condition. Rest is fine or perfect.
Office - basic office, some staff roaming around. Up-sell is a must here so better be prepared for assertive approach. Apart from that no other comments.
Costs - the rate was good so I chose them. They blocked EUR 1200 + EUR 150 for fines. Get it back within 72hrs after drop off. Inspection is quick but I left power charger in the car and they haven't replied. My bad.
The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful
About QEEQ:10.0/10
The car company didn't follow the full to full fuel policy of Qeeq
The car did not exceed my expectations. The Surprise rent a car staff was not helpful at all! They made me pay car insurance twice!!! And in the drop off day they tried to get more money from me accusing me of scratching the car - which was false - and even if it was true it was covered by the insurance!!! Very disappointed! (I had rented from them before - but this time it was a disaster). The rented car it was almost out of gasoline and they didn’t care about it!
“It is very wonderful experience to rent a car with Surprice Rent A Car”
About SURPRICE RENT A CAR:10.0/10
I really appreciate the help and very good service that Mr. George gave to us. He reply immediately when we have question and he is very polite. I highly recommend to rent a car with Surprice Rent A Car, car and service are very good.
“Save your money and avoid SURPRICE RENT A CAR from Venice airport”
About SURPRICE RENT A CAR:4.0/10
They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.
Very impressed by the service. Car was nearly brand new and very good condition and smooth drive. Deposit was immediately refunded after car was returned.
All staff had a difficult time pronouncing my last name that starts with the letter Y. I suppose in their culture it is pronounced with an H sound as in “hard”. So I had to do a little training on one of the staff. She was very appreciative and had a good attitude. That made it OK for me.
About QEEQ:8.0/10
The name of the company under QEEQ was Surprice Rental Car. There were many extra fees that are outlined on the reservation form and on the shuttle bus that may “surprice” you.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Etele Kovach
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