PAYLESS CAR RENTAL REVIEWS

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

pickup was at Avis, so you may want to note in the reservation process.

I never received any price drop notifications

Great cars great rates. Unbeatable so far.

The name speaks for itself. They have really simplified the rental process and cars have great rates.

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The car had a engine panel fall the second evening we had the car. Loud noises. We took it back the next mor i g and they replaced the car with another. Both cars were older, Over 100km and over 60km on the second one. Both were good vehicles but they should have new windshield wipers. Lots of rain and poor wipers are never good.

I was allowed to book my reservation and even pay prior...how ever upon pick up is when I met with complications . where as I could not pay some deposit with my card...your company has allowed a person's to use debit cards but in limited capacity....

the car smelled like a wet dog. It was almost midnight so we did not want to go back and exchange the cat

Best Rates!

Simple to book, easy to understand.

When we arrived at payless San Jose Costa Rica we hade to pay for another insurance even if we already took one at the booking. The reprensentant at Payless said that this insurance did not worth nothing. So for 3 week rental it cost us around 2700$ Can. We consider that it was a robbery. It starts the vacations very bad.

Very good service.

Good service.

Counter staffs are very nice and fast work

For sure the best rate

Great service from in terminal office

All good

Staff aas very patient and helpful.

Easy plarform to use for anyone; would refer and recommend.

Agent at counter asked me if a Mitsubishi Galant was ok? I said "yes that's fine". At the end of the transaction I went to go look for car at the spot and it ended up being a Ford Fiesta instead. Not what she stated, so I was disappointed about that. And the fact that the car was not washed. SMH

We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.

Staff was going thru a new credit card system, so it took a little longer to process everything. Staff was nice and polite.

All good. No issues.

Only thing that struck me was the car wasn’t very clean and because of COVID-19 got me a bit worried. After reading reviews before renting there I was worried how the service would be, but I am very happy with my experience with them and would recommend and will book again at this locating. :)

It was my first time using and I will use again.

No one told us you need to call to have the shuttle pick you up from the airport.

Staff was helpful. Quick and efficient. Vehicle was clean and in good condition. Size of vehicle was smaller, then Ford Explorer 7 seater. Got a chef Equinox.

Terrible service at the pick-up. Even with a previous reservation they did not have any cars and had to wait for them to get one. Rude, insensistive and careless at the counter. In the booking it said Jeep Grand Cherokee or similar. We got a Chevrolet Equinox which is similar for them. I assume that even though the space might be similar the class is very different! Very disappointed