Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
Like: I feel like I got the best price available and the car was great. Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
“Easy, slick car rental experience - no hassles and stress-free”
About Hertz:8.0/10
The experience was, generally, pretty pleasant. The counter staff were polite, although they pushed unnecessary extras too much for my liking, like additional insurance and bigger car. Having said that, the counter staff did say, "Go and look at the car and if you want to come back and upgrade, great", which was appreciated.
The car (Nissan Altima) was OK. It was big enough and comfortable enough for our needs. It was reasonably economical and had no reliability issues.
The drop off could not have been easier (except maybe for trying to find a petrol/gas station nearby!). It was, possibly, the easiest and slickest drop off I have experienced, which really helped reduce pre-flight home stress.
About QEEQ:8.0/10
The process was very simple. The prices were reasonable. Documentation was easy to download and print, which really helps when planning a trip.
I checked and rechecked my confirmation and no where did it say it the car was from Hertz. Finally called the number and only then I figured it out from the message. And talking about calling I had a concern that I tried to contact Hertz about. I called 10 times over 3 days and left 2 messages. Never could get through, did not receive a call back.
“Online rental experience was average. Upon arrival at the car rental was terrible.”
About Hertz:2.0/10
Customer service at car rental was unsatisfactory. Car exterior and interior was dirty and filthy upon pick up. They also did not make any attempts to address my concerns about it. I will never rent from Hertz EVER again.
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Easy and a great price
Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
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