All good

Apex is excellent, I have used them annually for over 10 years. The cars are always car and well serviced. Customer service is great

Easy to use, price cheaper than going to Apex directly

Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules. Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.

The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.

The car was quite old for rental agency standards (160.000 km driven at pick up time) and not very clean (used seats, dirty windows, poor wipers). Driving the car was smooth though and it was very reactive.

Perfect!

Bonne prise en charge.

Drop off at Auckland city needs better signage. Left car at level 4 as signs and had to take cases down to ground floor. Was told when giving back keys I could have left car at level 1