Sao Miguel easier to drive

Terrible experience. We booked a car for 12pm, but did not receive a car until after 14.30pm. 2.5 hours of waiting with 8 other people who had also booked cars with Ilha Verde that were not available. This was so frustrating, and I had 2 small children that were going nuts in the airport trying to wait. And we had to wear our face masks the entire time, unable to breathe in the hot airport terminal. After 2 hours of waiting and not getting any information from the representative, another employee came to tell us the owner had been trying to save money by cancelling the insurance on some cars during the pandemic, so they were waiting for cars to be be returned and cleaned before they could be given to us. Terrible experience, would never book a car with them again.

Engine of the car was too weak for steep roads, only first gear then driving roads more than 10 % . No windscreen washing liquid.

Everything OK.

I had to rebook my car during my trip to fit my schedule. I was required to print my voucher. I emailed customer service saying I did not have access to a printer. They told me to find one. I had to search the town in Sau Miguel to find one. Printing is not always possible.

The car we got was a Nissan micra, barely drivable because the clutch was going. We got charge in the end $10 EURO because we didn’t vacuum the car which they never mentioned we were suppose to do.

Like: Original car had a damaged tire on sidewall . I refused to take the car and was given another car within a few minutes. Great manager,was real courteous and professional.
Dislike: You need a car on this island to visit all the beautiful sites and this company is great.