Happy trip around beautful Italia

Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.

1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost 2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .

All ok

Hertz were very poor. When we arrived we were told that the car we booked was not available but we would be given an alternative. We waited over 90 minutes for a suitable car to find out it had been given to another customer. In the meantime we were offerred a much smaller car than we had booked (we booked a fullsize car (Alfa Romeo Julia or equivalent) as we are a family of 5), then were offered a small MPV which was in terrible condition-covered in dents and scratches, it looked as though someone had gone at it with a hammer!- the worst condition car I have ever been offered from a car rental. Finally, after much heated conversation we were given a large MPV (VW Touran) which had done over 100000 km. By then we had had enough and took it. Luckily it was fine and we had no mechanical problems. While we were trying to sort this all out it seemed every customer had a problem with the cars they were given. Be very wary of booking with Hertz! I will never use them again.

Good service marred by Hertz experience

Cars were great but one car not ready at pick up time. Waited about an hour

Great value

Hertz is well organised and hassle free. I try to use them most often. Prices are very competitive and their vehicles are always in great shape.

Prices and pictures of car availability is very accurate. Simple to use and they have a great App!