Easy to book and good service.

Ordered 2 cars but just 1 available when I arrive. I need to wait extra 30 mins for the 2 nd one

Anyting in good conditions

The car given was an old car; may be 10 years old model with lots of scratches. As our flught to KUL was delayed by 4 hrs, we could pick up the car after midnight. Though we, me and my father, managed to make the staff mark many scratches on the vehicle at night, it seems a couple of scratches were not marked. This was pointed out by the EuropeCar staff at drop off, who treated me & father badly. The scratch seemed rusted and atleast 2 months old. We are frequent travelers and this is the first time ever we were treated as if we did some grave mistake, that too after giving us an old car with lots of scratches. The staff who spoke to us rudely commented that he will check with EuropeCar management before releasing MYR 1000 taken as deposit. Please take this up with them and kindly help to get us the deposit without delay. Thanks Renjith

午前4時の約束時間に返却場所にスタッフが現れずフライトに遅れそうになった。1時間近く遅れて現れたスタッフはずっと待機していたと開き直って過ちを謝らなかった。

Europcar is an international brand but at the Johor branch you will feel it is a road side stall. the fuel is not full when we collect the car but staff insist it is due the slope so they think we are kids ?