Easy peasy

Everything was running smoothly until you return your car. The staff didn't informed us that we had the right to request a Budget staff to counter-check again, the car condition during collection & collect an inspection chit from them before driving off. Upon returning, they found a small scratch above the side window near the car roof & asked me whether I had any "inspection chit" during car collection & I said "No". INLn the returning document, they wrote "everything is returned as it is" & didn't gave me any copy of the documents or acknowledgements that everything is okay. A few days later, an email notifying me that a damaged bill was charged into my credit card. When I requested for further details, they just replied you with an email stating "It's all in the T&C. Please refer to it" ... After that, they have not replied to any of my emails seeking further enquiries & explanations of my situation. A very dissatisfied return indeed.

Easy to use and convenient.

No issue with Budget

Counter staff very pleasant and efficient and suggested a more suitable car, which was super! Will use again.

Booking was easy. Communication was great.

Having taken the extended insurance i was not really expecting to need it but whilst driving fom PE to East London we were most unfortunate to have the driver side window shattered by a ston. The customer service staff were extremely helpful and a replacement car was waiting at EL Airport by the time I arrived.

It was easy to use

After i left the airport i saw the petrol tank was just below the FULL mark. I only did 74km but when I filled petrol, it took 12.022 litres with a total of R161.34 I brought this up with the person at the drop off point and also showed him my receipt. He promised to adjust and request a refund.