Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff
From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.
My wife and I waited 45 minutes to be called to the counter.Then another 15 minutes to get the car. The car was great, a 2019 Kia Forte with 7000 miles. Time is important to me so I would not rent from them again.
About QEEQ:10.0/10
I like easy rent a car. I will use them again. Thanks.
“Stay Away from Routes Car Rental!! You'll miss your flight because no shuttle back to the airport!”
About Routes:4.0/10
I won't mention how long it will take to get your car. However, it took me over AN HOUR to get back to the airport on my return!!! even when I begged them multiple times that we would be late for our flight! The staff there were so rude and didn't care about the customers at all. When we arrived to Routes to return the car, the shuttle was just about to leave. My daughter rushed to the driver and asked him to give us two minutes to load the stuff so we could catch the shuttle. The shuttle driver was rude and didn't want to wait for two minutes - he said there would be another shuttle in 10 minutes. We waited and waited, no shuttle showed up. I talked to the front desk staff, the guy I talked to just smiled and said, "Well, I'm not gonna get into this...I'm not the shuttle driver, If you don't want to be late, you should have left enough time. I cannot get a shuttle just for you! " After 40 minutes, the shuttle was back, same
driver, so there was not another shuttle at all. We rushed to put our luggage into the shuttle. But the shuttle driver said:"No I'm not going back to the airport! I'm off work, I'm going home!! There should be another shuttle in 10 minutes" We were shocked and had to return to the front desk staff. He said:"There is nothing I can do for you, just wait for 10 minutes for the other shuttle." I almost cried and said, there is no another shuttle:"We have waited for 45 minutes!" By the time there was less than an hour from our flight departure, there was still no shuttle. I was trying to get an Uber but that would be time for the Uber driver to locate us. Both of my girls cried and we were so desperate. The staff there looked at us like this was a joke. Finally shuttle came, when I got back to the airport, there was less than 45 minutes left from the departure! I just couldn't believe this happened at a car rental company. They have no professional ethics! It was both humiliating and outrageous!!
“Flight was cancelled and trying to get reservation changed was difficult. Wait time for rental was l”
About Routes:6.7/10
The Car ordered was not available but an upgrade was offered at no fee.
Cars were clean and new. Did not like that contract had miles per day usage but routes charges .50 per mile over 200 not the contracted amount.
Service at routes was less than ideal.
“Could had been more accommodating and not charged me, when this situation was not under my control”
About Routes:9.0/10
Routes rental car was great.... but, i was lucky i remembered to bring my own insurance,... otherwise, most likely i wouldn't had been happy purchasing theirs.
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rental in Orlando
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff
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