There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Fine

Great service, the employee was very friendly and helpful

All good, happy with your service :)

Car was dirty when I got it...I actually had to clean it. This car was heavily scratched and dented. There was also a cap on the back of the car that would fall and hang everytime I drove, I would have to slot it back in each and every time I parked with concern that someone would pull it out. ( I have pictures ). Upon my return, they didn't even got up from the front desk, didn't want to walk around the car to inspect that I had made zero damage, he just asked me if I filled the tank. I always rent from Avis at this location and this is the second time in a row that the car is dirty. I don't typically right reviews but this time was not acceptable. Not sure I will rent from them again.

Waited over an hour at the pick up counter to get my rental that I prepaid online. And then waited another 20 minutes at the pick up location for the vehicle.

Car was not cleaned and tank was not fully filled . Fortunately, i've made a picture when i started driving