Overall very good.

Yes, they provided me with a brand new car. They are extremely professional except for the counter staff who still don't know how to handle customers. The staff were sleeping with doors closed when i went to drop off the car.

Excellent, the promotion offers are drying.

After we drove off we can feel something not right. So we stopped and check and we found that they didn't check the air pressure at the wheels. The car is 3 years old quite old compared with the other brand.

The staff was good but there was an issue to find a near by perrol pump to give FULL Fuel back, although it was close to full but the company didn’t accepted and had asked my to pay over THB 800/- for which i again had to look for a near by gas station and just had to soend about TB 240/- to get the fuel tank full but really faced some trouble to returned to terminal 1 arrival point as the GPS link provided by Hertz was taking me to terminal 1 departure. I still want to thanks Hertz staff to accept the car at the departure hall while not charging me anything extra.. but i belive had paid a good amount for car rental and insurance So was expecting Hertz team to accept the car on a first go itself instead me going back to gas station and getting it done just at the mere cost of THB 240/-

Booking platform suggest a Toyota Fortuner but they only provide Issuzu MUX which is quite different in comfort. The car provided also had uneven wheels which made the car vibrate uncomfortably at high speeds.

All as expected with booking process

Like: Granted my request immediately for a 4WD upon picking up the car.
Dislike: Have to wait for 2 weeks before bank reverses my deposit. Deposit of 10,000 baht is on the steep end.