Good car, poor service at pick up

In contrast to other car rental agencies, AVIS still uses plenty of paper. This spends time at the counter (I waited 40 minutes at the counter, although I was second in the line) and is also less safe. For instance, instead of SMSing the immobilizer's code, they write it on a little piece of paper within the car itself, thus making the car more vulnerable to theft.

The car had a wheel that was making a lot of noise, I was worried about breakdowns glad I did not have one

The rental is in easy to find place.

The car was terrible an old extremly used Nissan Micra nothing close to what I got confirmed as car Renault C3. I was extremly dissapointed and angry as would have never rented the Nissan Micra then so old and used. It was very difficult and tireing to drive the car on long distances. The avis staff at the counter didnt tell me anything about the Deposit how much when it be returned.Neither explained where to pick it up from. He was so quick acting rude unfriendly and not helpful at all. Didnt want to help me get a car closer to what I reserved.The opposite he recommended the worse car Nissan Micra. I tried to contact you immediately to change the car but it was impossible as I couldnt get through on your phone contact.I tried it a few times the english number and german. It was renting cars a lot, the worst experience I had so far. Lets see if I get any reply from you to it.

They did not cancel the USD700 deposit automatically; I had to call and ask them to cancel it.

Booking platform is good, easy to use; price was great, information was complete. I used the service to ask them to contact AVIS for the deposit problem, but did not hear back from them.