Was surprised that the vehicle only had "3/8" tank of gas upon pick up, and we were told to return it at the same level.

We waited about an hour for pick up at the airport. About another hour to get the rental process complete. Staff was helpful but very busy. Drop off and wait for shuttle back to airport was great.

Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.

I waited 15-20 minutes at the airport for pickup and then 10 minutes over to Routes. I then had to wait there over an hour because there was only 1 representative. They overbooked and had no cars left so I was upgraded to a Jeep, however I had 120 mile drive to my final destination so the trip cost me more in fuel than it should have.

Easy rent was perfect easy to use, no problems.

Like: Marlene was very informative and God is in our vehicle rather quickly
Dislike: The only drawback was that it was not at the airport