I felt wronged because in the return was asked a damage to the wheel that I did not and later charged to my credit card (value of NZ$ 138.00). They simply sent a document (like a repair company) from Lovetrip itself with the cost of repairing to wheel.

How do I proceed in this case?

The car was exa tly as described. Very clean also. Smooth pick up and drop off process. The only 2 things i didnt like is the charge for being 30min late on dropoff was half the amount we paid for the 10 days rental. Also they hold a charge on your credit card for the deposit which is reversed on dropoff however i am now having issues with the bank as to where that is. Ive always hated deposits on a credit card. I rather give cash and get cash back on return

Very good

Totaly, its cheep and good. They pick us up from airport. When return, they take us to hostel near office, because our flight is eary morning. One thing, we could not use USB charger. Cigar socket is broken. We realized it on second day so we just call them and we talk about it and cost on the day we return. they said sorry. But no refound. They said they dont extra charge us anything on it. Ofcouse! Its not our falt. We need to ask every hostel everynight to borrow us the charger. Its uncomfortable very much. The last day, we expected that they offer some but they did not. So we rate two down. On The other way. We left a baby shoe under the sheet when we return. So we call them and ask to check it. They could find it kindly. We had no way to visit office, so we ask them to bring it to our hostel. On the answer, it seems difficult, but they manage it and bring it back to us. So rate is up.

The vehicle had a lot of damage, I tried to mark it all down but unfortunately missed a chip in the windscreen. I then had to pay for this, $102.00 To anyone picking up a car make sure you go over it with a fine tooth comb. take pictures of everything! Also maybe bring a few cds as the Japanese only picks up one station.

though the office is a bit minimal the prices are great. As long as they don't go bust overnight, worth it.